Collections Officer

Fully Remote - US

About Leader Bank

Leader Bank is looking for exceptionally dedicated team members to join one of the region’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become of the most successful banks in Massachusetts with more than $4 billion in assets, more than 400 team members, 7 branch offices, and annual mortgage originations of over $5 billion.

Exemplary products and an innovative spirit have driven Leader Bank’s rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.

Responsibilities

• Responsible for all collection activities of the Banks delinquent mortgage portfolio
• Communicate with clients on their past due loans through phone calls and e-mail, following regulatory guidelines for collection practices while exercising appropriate etiquette.
• Advise clients on their payment options and suggest alternative and convenient methods of payments.
• Responsible for establishing alternative payment arrangements to cure defaults, recognizing potential problem loans, covid deferrals, recommend loans for charge-off, foreclosure as well as legal action when necessary
• Maintain accurate client payment records and details for follow-up as necessary.
• Collect appropriate client financial documents / data for review and provide suitable repayment options.
• Responsible for handling direct and indirect disputes in regards to credit bureau reporting utilizing eOSCAR, ensuring timely resolution and accurate record management as required.
• Work with the Legal department to facilitate payment plans and send delinquency and workout solicitation notices as appropriate
• Stay current with state and federal laws regarding consumer delinquency and collections, as well as GSE requirements for delinquency collection, loan modification and repayment options
• Research and respond to difficult client inquiries timely
• Prepare delinquency reports for management and periodic meetings as necessary 
• Liaison with members of management and the Bank’s legal department regarding collections reporting and status
• Ability to act with integrity, professionalism and confidentiality

Requirements

• Excellent client service skills.
• Excellent telephone etiquette.
• Excellent verbal and written communication skills.
• Ability to accurately enter data into electronic systems.
• Strong interpersonal skills.
• Builds and maintains positive relationships with internal and external clients.
• Ability to work effectively as part of a team.
• Ability to plan and organize a large workload.
• Maintains high level of confidentiality.
• Strong organizational and time management skills; uses time effectively; consistently meets deadlines.

Preferred Skills

• FISERV Premier experience a plus
• Working knowledge of collections systems
• Familiar with eOSCAR

Equal Employment Opportunity

Leader Bank offers an excellent compensation and benefits package including: 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.

Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.