Manage an assigned portfolio of accounts to collect overdue payments via phone and email maintain accurate contact/payment records handle inbound customer inquiries through ZenDesk reconcile unapplied cash and overpayments coordinate with sales teams and report on account status and repayment progress.

Innovate Remotely
This position is fully remote allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.
Your Impact
Lowe's Pro Supply is a wholly owned subsidiary of Lowe's Companies Inc primarily focused on serving the multi-family property management industry with maintenance repair and operating supplies. The business is experiencing rapid expansion and we are seeking a Credit Representative. The Credit Representative is primarily responsible for ensuring their assigned portfolio of accounts makes all necessary payments. Their duties include monitoring payable statements contacting customers to notify them of overdue payments and document debts collected. The idea candidate will possess strong customer service skills working knowledge of credit/collections and strong organizational skills.
What You Will Do

• Responsible for aging and soft collections within assigned portfolio of accounts (800-1000+ accounts) by telephone and/or email to process payments and/or initiate collections procedure including release orders.
• Maintain accurate records of contacts and attempted contacts with account customer as well as records of any payments collected from the customers and accurate customer contact information
• Provide white glove customer service through answering inbound calls timely and process inquires/requests from ZenDesk ticketing system.
• Partner closely with Outside Sales Representatives and Pro Solutions Center
• Research and reconcile misapplications overpayments and unapplied cash requesting refund checks as needed
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Leverage customer data (payment history purchases ability to pay business strategy) to make decisions on credit limits payment plans etc.)
• Other duties as assigned

Minimum Qualifications

• High school diploma or GED High school diploma or equivalent or equivalent years of experience in lieu of education requirement if applicable
• Minimum 3 years' experience in credit and collections environment

Preferred Skills/Education

• Bachelor's degree
• Cforia experience

Lowe's hourly remote associates cannot reside in Alaska California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
About Lowe's
Lowe's Companies Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300000 associates and operates over 1750 home improvement stores 540 branches and 120 distribution centers. Based in Mooresville N.C. Lowe's supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws including the Los Angeles County Fair Chance Ordinance for Employers the Los Angeles Fair Chance Ordinance the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
Lowe's believes that conviction records may have a direct adverse and negative relationship to the following job duties: accessing company property assets information and products; partnering supervising and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.