Collections Specialist

What You'll Do:

• Be a Financial Guide: Use your excellent communication and negotiation skills to connect with consumers understand their unique financial situations and guide them to resolve their outstanding balances.
• Drive Results: Proactively manage all communication channels—including calls (inbound and outbound) email and chat—to establish effective payment plans and reach account resolution goals.
• Champion Our Mission: Uphold the highest quality and compliance standards always applying our empathetic approach to debt recovery.
• Innovate & Collaborate: Work within a vibrant call center team that is constantly looking for new ways to help consumers achieve financial stability.

Who You Are:

• A Natural Persuader: You have excellent communication skills and a desire to influence positive outcomes. Bonus points if you have prior experience in sales customer retention or handling objections and rejections.
• Solution-Oriented: You're a skilled negotiator who can solve problems and resolve conflicts always aiming for a win-win resolution.
• Driven and Detailed: You have a keen eye for detail strong critical thinking abilities and are motivated by achieving great results.
• Adaptable and Resilient: You thrive in a fast-paced environment expertly manage multiple priorities and are ready to take on new challenges.
• Empathetic Professional: You are results-driven but your commitment to compassion and understanding means you provide best-in-class customer service.

Qualifications:

• High school diploma or GED required. 
• High sense of ownership resilience and reputation of dependability

What We Do

TrueML makes financial technology that prioritizes customer experience and revolutionizes the experience of consumers seeking financial health. We’re a team of inspired data scientists financial services industry experts and customer experience fanatics creating experiences that serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring to ensure nobody gets locked out of the financial system. After more than 10 years in business TrueML is excited to be expanding its footprint internationally. We are a growing geographically diverse team with employees in 30 U.S. states and 7 different countries with our key talent hub in LATAM. If you’re looking for an opportunity to do impactful work join TrueML and make a difference alongside hundreds of other inspired individuals.

Why Work With Us

Our functional teams are a diverse mix of employees from different backgrounds and geographies with each individual bringing unique perspectives and experiences that encourage increased innovation in our products and services. Join TrueML and make a difference alongside hundreds of other inspired individuals doing impactful work.

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