Commercial Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Commercial Account Manager based in the United States.

This role is focused on owning and growing a portfolio of B2B SaaS customers across the full post-sales lifecycle, with direct responsibility for renewals, expansion, and long-term account value. You will act as the primary commercial point of contact for your customers, helping them maximize value from a modern GTM platform that unifies buyer intelligence and revenue signals. The position sits at the intersection of account management, customer success, and sales, requiring a strong balance of relationship-building and revenue ownership. You will proactively identify expansion opportunities, guide renewal conversations, and partner closely with cross-functional teams to ensure customer success translates into business growth. This is a highly commercial, fast-paced role suited for someone who thrives in ownership-based environments and enjoys working with data-driven SaaS products. You will have the opportunity to shape how customers evolve their GTM strategies while directly impacting revenue outcomes.

• Own a portfolio of post-sales customer accounts, with full responsibility for renewals, retention, and expansion revenue across a defined book of business.
• Manage the end-to-end customer lifecycle post-onboarding, ensuring strong adoption, value realization, and long-term account growth.
• Identify, develop, and close upsell and expansion opportunities based on customer usage patterns, business needs, and GTM maturity.
• Lead renewal and commercial negotiation conversations, including value articulation, pricing discussions, and contract execution.
• Partner closely with Customer Success, Sales, Solutions, and Product teams to ensure a seamless customer experience and alignment on growth opportunities.
• Maintain accurate account plans, pipeline forecasts, and CRM documentation to ensure visibility and operational rigor.
• Gather and synthesize customer feedback to inform product development and broader GTM strategy.

Requirements:

• 2–5+ years of experience in Account Management, Customer Success, Sales, or a similar customer-facing GTM role within a B2B SaaS environment.
• Proven ability to own accounts end-to-end, with direct responsibility for renewals, retention, or expansion revenue.
• Strong commercial mindset with the ability to confidently discuss value, pricing, ROI, and growth opportunities with customers.
• Comfortable navigating technical SaaS concepts, including integrations, data flows, and GTM tooling at a high level.
• Highly organized with the ability to manage a large book of accounts while prioritizing effectively across competing demands.
• Strong communication and relationship-building skills, with the ability to influence stakeholders at multiple levels.
• Grit, resilience, and a proactive mindset, with a track record of creating opportunities rather than waiting for them.
• Eagerness to learn, be coached, and grow into increasingly complex commercial ownership responsibilities.

Benefits:

• Competitive compensation package including base salary, OTE, and equity participation.
• Comprehensive health coverage including medical, dental, and vision insurance, with HSA and FSA options.
• Employer-covered employee premiums and partial dependent coverage support.
• Unlimited paid time off and paid company holidays.
• Remote-first work environment with home office support and monthly remote stipend.
• 401(k) retirement savings plan.
• Paid family leave and supportive employee wellbeing programs.
• Opportunity to join a high-growth SaaS company with strong investor backing and a collaborative culture.