Commercial Customer Success Manager

Note: We support 100% remote work for applicants who reside in the following states: California, Colorado, Hawaii, Illinois, Massachusetts, New York, Oregon, Texas and Washington.

Textio embraces diversity and seeks candidates who will contribute to a climate that supports persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

We believe that the future of writing is knowing who will respond to anything you write before you even publish it. Textio’s category-defining augmented writing platform is delighting customers, and we are growing fast. Textio has already changed the way that thousands of companies write and hire.

You’ll start from an outstanding foundation. Just six years into Textio, we have strong enterprise relationships with companies like Johnson & Johnson, the NBA, Credit Suisse, Cisco, and many more. We are building something that people haven’t seen before, and it is making them successful.

In this role, you will lead Textio's deployment with customers and engage in renewal and expansion conversations on your accounts. You will be the champion of Textio with the hiring teams and leaders you work with and the voice of the customer internally. We’re looking for an experienced and resilient Customer Success Manager to build and lead relationships with these critical partners.

• Maintaining a book of business of 30-50 commercial customers
• Prepare, implement and execute Strategic Account Plans to drive adoption, renewal, advocacy and expansion
• Partner with our Growth team for some expansion opportunities 
• Manage renewal opportunities to meet revenue and growth goals
• Learn your customer’s processes, goals, and expectations from the moment they become a subscriber—by listening, asking questions, and guiding the conversation
• Foster relationships across the Talent Acquisition, DE&I, and Employer Brand departments for the accounts that you work with
• Find opportunities to expand Textio’s relationship with your customers, leading account health and renewal conversations on a regular cadence
• Most of all, help companies create a culture of belonging with the language they choose to put out in the world

• Successfully managed and worked with commercial-level customers
• Know how to convey a vision—you can capture the idea of what Textio does and empower customers with a sense of what’s possible
• Have experience using Salesforce, Tableau, Gong.io, ChurnZero (or other CS platforms)
• Are an excellent communicator verbally and in writing—Textio stands for editorial quality, and you do too!
• Are results-minded and see how to capitalize on the diverse strengths of people around you to succeed
• Are a doer—you find the opportunities to help customers and you take them
• Have a track record of trying and learning new things
• Have a point of view but are low ego!

We’d be especially excited if you’ve worked with similar teams in a SaaS startup before. If you have any prior experience in recruitment, HR tech, or machine learning tech, don’t forget to mention it.

This is a rare opportunity to help define a growing customer success management team in a well-funded SaaS startup with excellent customer traction. You will represent the voice of the customer in our product definition and have a huge opportunity for impact.

The base salary range for this role’s listed level is currently $90,431 with an OTE of $150,718 (uncapped). Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. We will provide more information on our benefits and equity upon requests. Sales roles are also eligible for incentive pay targeted up to or over 100% of the offered base salary (uncapped). Disclosure as required by the Colorado Equal Pay for > Equal Work Act, C.R.S. § 8-5-101 et seq.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Textio will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require accommodation please contact our Recruiting Team at [email protected].

Working at Textio is outstanding. Learn more about our philosophy, benefits, and team at https://textio.com/careers/. Reach out and share your story with us!