Commercial Lines Account Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Commercial Lines Account Manager in United States.

This role is ideal for a detail-oriented insurance professional who thrives in a client-facing, service-driven environment. You will manage a portfolio of commercial clients, ensuring seamless policy servicing, renewals, and ongoing support. Acting as the primary liaison between clients, carriers, and internal teams, you will play a key role in maintaining strong relationships and delivering consistent, high-quality service. The position operates in a fully remote setting, requiring strong organization, autonomy, and communication skills. You will also collaborate with offshore teams to optimize workflows and improve efficiency. This is a dynamic opportunity to contribute to both client satisfaction and business growth while working within a structured, process-driven environment.

• Manage and service a portfolio of commercial insurance accounts, ensuring accuracy, timeliness, and adherence to established procedures.
• Act as the main point of contact for clients, responding promptly to inquiries and providing clear guidance on policies, coverage, and changes.
• Oversee policy renewals, endorsements, and new business processing while maintaining high retention rates.
• Collaborate with internal teams and offshore support staff to efficiently manage workflows and deliver consistent service outcomes.
• Maintain accurate and up-to-date records in agency management systems, including documentation, communications, and task tracking.
• Prepare and deliver regular reports and updates to stakeholders, including monthly account summaries.
• Identify opportunities for account growth through cross-selling, upselling, and account rounding strategies.
• Ensure compliance with servicing standards, regulatory requirements, and internal quality benchmarks.
• Stay informed on market trends, insurance products, and industry developments to better support client needs.
• Continuously identify opportunities to improve processes, increase efficiency, and enhance client satisfaction.

Requirements:

• 3–5+ years of experience in commercial lines insurance within a retail agency environment.
• Active Property & Casualty (P&C) insurance license.
• Strong knowledge of commercial insurance products, coverage structures, and policy management processes.
• Excellent organizational and multitasking skills with strong attention to detail.
• Proven ability to deliver high-quality customer service and manage client relationships effectively.
• Strong written and verbal communication skills, with the ability to explain complex concepts clearly.
• Experience working with agency management systems and Microsoft Office tools.
• Ability to work independently in a remote environment while maintaining productivity and accountability.
• Experience collaborating with offshore or cross-cultural teams is a plus.
• Strong problem-solving and critical-thinking abilities.
• Reliable home office setup with stable internet connectivity.

Benefits:

• Competitive compensation package based on experience and qualifications.
• Fully remote work environment offering flexibility and work-life balance.
• Opportunity to work with a diverse, global team and gain cross-cultural experience.
• Structured processes and support systems to enhance productivity and efficiency.
• Career growth opportunities within a stable and expanding organization.
• Exposure to a wide range of commercial insurance accounts and industry segments.