Communications Specialist

ROLE & RESPONSIBILITIES: 

• Develop and implement comprehensive communication strategies to support service desk operations.
• Create clear, concise, and engaging content for various communication channels including emails, newsletters, informational website updates and knowledge base articles.
• Act as the primary point of contact for communication with internal and external stakeholders.
• Provide technical writing expertise for web publications and outreach initiatives.
• Ensure that all service desk communications adhere to standards and guidelines by maintaining consistent branding and messaging.
• Conduct regular meetings with the client and IT vendor to collect information and ensure accurate messaging.
• Collaborate with the IT vendor to maintain a list of all user email addresses for accurate messaging.
• Develop and execute crisis communication plans to manage major events and emergencies effectively.
• Stay updated on the latest communication trends, tools, and best practices.
• Continuously seek innovative ways to improve communication effectiveness and user engagement.

REQUIRED EXPERIENCE: 

• 5 to 8 years of experience in a communications role, preferably within IT or service desk domain.
• Excellent written and verbal communication skills.
• proficient with communication tools and platforms (Cvent,Govdelivery etc.)
•  Strong project management and interpersonal skills.
• Candidates must be able to obtain and maintain a Public Trust clearance.
• Candidates must have lived in the United States 3 out of the past 5 years.

PREFERRED EXPERIENCE: 

• Ability to work effectively with multiple vendors and teams.
• Relevant certifications in communications or project management are a plus.

EDUCATION & CERTIFICATIONS:

• Bachelor's degree in Communications, Public Relations, Marketing or a related field.