Community Marketing Manager

Howl is a new marketplace designed for creators and brands who crave transparent collaboration. 

In the last 10 years, the $20bn influencer ecommerce market has become a critical part of the retail industry. It has evolved into social commerce, a new $1.2 trillion market opportunity (link) requiring new tools, protocols, and technologies for the creator economy. Howl’s tools are designed for humans who know that scale and growth come from working together with consistency and transparency. Howl makes it easy, reliable and motivating to earn even more. That’s what makes Howl the home planet for creator-led growth.

Howl is a remote-first company with a diverse team that reflects our vision. Our private beta launched in mid-2022 and powers social commerce for creators and brands across beauty, gaming, home, fashion, and consumer electronics for both industry leaders like Best Buy, Samsung, Target and cult favorites like Cariuma, Kosas, and Youth to the People. We are a Series A company backed by investors including HighlandX and NEA. 

For more information, visit www.planethowl.com.
About the Role

Howl is seeking a Community Marketing Manager to play a key role in the development of the Howl creator community.  In this position, you will play a crucial role using every touchpoint with a Creator as an opportunity to gain insight, improve the customer experience and grow loyalty and evangelism for Howl. You believe that best-in-class customer service leads to better business results. You are a strong communicator, a natural community builder and an instinctual and resourceful problem solver. You will work closely with cross functional partners to inform the development of a world-class platform that enables creators to generate earnings on product recommendations, engage and understand their audiences, and build stronger relationships with the brands they work with. 

You’re Excited About This Opportunity Because You Will:

• Own scaled communications to members of the Howl creator community through channels such as email and Discord. 
  
• Provide best-in-class customer service to drive business results.
• Evaluate, nurture and onboard creators at scale to ramp their growth. 
• Use data to inform and drive community growth, education and virality initiatives.
• Solicit, organize and contextualize Creator feedback to improve the overall customer experience.
  

We’re Excited About You Because You Have:

• 3+ years experience as a community manager, with a proven track record of successfully managing large communities with passionate users.
• Experience working directly with creators (e.g. creator monetization), social commerce, and/or consumer-facing payment platforms
• General marketing and/or growth marketing experience.
• A passion for the creator economy + strong understanding of popular and emerging social media channels such as Instagram, TikTok, Twitch, Twitter and YouTube.
• Experience using quantitative and qualitative data to build and drive strategy.
• Excellent written and verbal communication skills, with the ability to communicate effectively with a wide range of stakeholders. 
• Strong organizational and project management skills.

The base salary range for this role is $120,000 - $140,000/yr USD.

At Howl, we offer a competitive compensation package inclusive of base salary, incentive pay and stock options. Incentive awards are allocated based on individual performance. Certain roles also have the opportunity to earn sales incentives based on revenue, depending on the terms of the plan and the employee’s role. 

Howl is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.