Concierge Elite Representative

Concierge Elite Representative at Realtor.com®
(Hybrid Remote/In-Office 3 days per week)

Are you ready to set the standard for quality speed and professionalism? Do you possess a hybrid of customer service and sales effectiveness skills that drive outcomes? Are you a self-starter who is ready to help the consumers of Realtor.com® through the early stages of the home buying or selling process? If you want to pursue your professional goals as you help grow an innovative real estate tech company this job is for you. Join us as our newest Concierge Elite Representative and help change the world of real estate one home at a time.

Top Reasons to Apply:

• Opportunity to work in a high-expectation high-performance environment managing our highest-value premium customers.
• Be instrumental in shaping the premium "white-glove" customer journey at a leading real estate platform company.
• Competitive compensation package with performance-based incentives
• A safe inclusive and fun culture with excellent training and support for development

What you’ll do:

• Represent Realtor.com® in a professional manner across inbound and outbound phone email and text message communication
• Make 300+ outbound and inbound warm dials daily to identify clients’ real estate transaction needs and respond by providing superior white-glove service and resolution
• Conduct thorough efficient discovery to determine consumer goals budget timeline financing and preferences to make successful connections with premium real estate professionals
• Work in a collaborative team atmosphere and independently
• Ability to determine the needs of our clients through effective problem-solving listening and questioning skills
• Make successful connections between consumers and real estate professionals to move the business forward increase operational efficiency and break records
• Scheduling flexibility is required as some shifts require late evening or weekend hours
• Read and speak English fluently an additional language is a bonus but not essential (Spanish)

What You’ll Bring:

• 2+ years’ experience in a phone-based call center role or equivalent high-volume metrics-driven environment; experience in real estate mortgage insurance or SaaS onboarding strongly preferred.
• Welcome a challenge and a competitive spirit that drives you to win in performance metrics.
• Exceptional verbal communication skills with the ability to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathy.
• Proven resilience and grit in high-volume environments; you see “no” as a puzzle to solve rather than a personal rejection.
• Tech-savvy and technology adept with experience using multiple systems including soft phone CRM and dynamic scripting tools.
• Service-oriented and consumer-obsessed mindset: you take pride in doing right by the consumer and our clients.
• Metrics-driven operator: you understand and actively manage your performance and set your own goals.
• Thrive in an open transparent environment where feedback and coaching are seen as gifts.
• Always on time and only missing work when pre-planned with your manager. Attendance is important to us.
• Come to win every day with a great attitude with a focus on team collaboration and contributing to a fun inclusive and high-performance culture.

The employee must be able to perform the following essential functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. The employer retains the right to change or assign other duties to this position.

• Context-Based Decision-Making: Ability to learn new tasks remember processes and work requirements maintain focus complete tasks independently make timely decisions in the context of a workflow and within the required speed or productivity quotas. Ability to integrate information for decision making problem-solving and comprehension. Ability to apply established protocols in a timely manner. Ability to identify and appropriately address common issues raised by customers and colleagues.
• Operate/Use Equipment: Ability to operate and be near a computer and use necessary equipment ( i.e . headset mouse keyboard and other office systems or machinery) throughout the entire workday.
• Communication: Ability to communicate and exchange accurate information and ideas in proficient English so others will understand. Ability to assist callers effectively flexibly and adaptively.
• Collaboration: Ability to consistently and effectively interact with others face-to-face by phone or video and through systems and written communications.

How we work: We balance creativity and innovation on a foundation of in-person collaboration. For most roles our employees work three or more days in our offices where they have the opportunity to collaborate in-person adding richness to our culture and knitting us closer together.

How We Reward You:

• $22/hour starting pay with commission for $65000 total target annual pay based on performance
• Working with a highly-motivated team with a proven track record of success that also has a lot of FUN!
• A competitive work environment with great culture rewards recognition and fun events
• Inclusive and competitive Medical Vision Dental Disability and Life Insurance plus Flexible and Dependent Care Spending Accounts
• Investment in growing your career and providing you the opportunity to have an immediate and massive impact on a growing company with a revolutionary business model
• Family forming benefits
• 13 annual paid company holidays 
• Competitive Paid Time Off (PTO)
• 8 hours of paid Volunteer Time off annually
• Immediate eligibility into Company 401(k) plan with company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

Working Conditions:

• Hybrid schedule with required in-office days per current company policy (2-3 days per week) subject to business needs.
• Scheduling flexibility is required as some shifts require late-evening or weekend hours to align with consumer demand and coverage expectations.
• Position requires prolonged standing or sitting and repetitive hand and wrist motion. Operates phones computers copiers and other office equipment.

What We Do

We pioneered the world of digital real estate more than 25 years ago. Today through our website and mobile apps we are a trusted guide for consumers empowering more people to find their way home by breaking down barriers helping them make the right connections and creating confidence through expert insights and guidance. For professionals we are a trusted partner for business growth offering consumer connections and branding solutions that help them succeed in today's on-demand world.

Why Work With Us

The way home begins with you. With a diverse team of experts alongside you you’ll help us reach new heights at the forefront of the digital real estate space. Bring your extensive knowledge and deep expertise and collaborate with other passionate visionaries to lead our industry and revolutionize the way people find home in every form.

Gallery