Consultant (India)

The Opportunity:

Working within the Professional Services team as an Implementation Consultant you will be responsible for ensuring our customers are implemented efficiently and effectively. You will partner with our customers to take them on a journey from understanding their incentive compensation needs, through design and building within the product, testing and training, to the customer using Performio to pay their commissions. You will be able to work independently as well as part of small project teams to create and implement solutions for existing and new customers alike.

About Performio:

Performio is a fast-growing, business to business (B2B) software as a service (SaaS) company. We have one product: an incentive compensation management (ICM) solution, which regularly beats the legacy incumbents in our industry. We have customers in over 25+ industries all over the world that use and love our product, including well-known brands like Johnson & Johnson, Fuji Xerox and Vodafone.

We solve a critical problem for medium-to-large businesses: automating their sales commission calculations, so they can let go of cumbersome spreadsheets and uncover more sophisticated insights that lift the performance of their sales organizations. The math that drives ICM is simple, the flexibility required to handle ever-changing business needs is not. It’s this flexibility, coupled with a genuine commitment to customer service that fuels our continued success.

We were founded 15 years ago in Melbourne, Australia. After acquisition, we are now headquartered in Irvine, California. We have offices in both Irvine and Melbourne, and have recently expanded into Bangalore, India, where this role will be based. We are experienced, profitable and well-funded, with a start-up mentality—and none of the start-up risk.

What will you be doing:

• Actively participate & contribute in Customer Workshops & Meetings led by Performio Lead Consultants
• Work in concert with Lead Consultants to define and document detailed requirements from customers around their sales comp plans, data, and processes
• Deliver thorough, well-documented, detailed solutions workbooks (detailed models of a customer’s incentive compensation plans)
• Implement system designs in our SaaS ICM Software product: Setup data intake from the Customer, data integration / enrichment / transformation, buildout the compensation plans in the software tool, configure reporting & analytics according to customer requirements gleaned in the discovery process
• Conduct thorough functional testing to ensure a high-quality solution is delivered to customers
• Evaluate discrepancies in data and accurately identify root causes for any errors
• Provide support to Customer Admins during the Customer Testing and System Handover activities
• Be actively involved and support customers through the system go-live process
• Support existing customers by investigating and resolving issues
• Evaluate change requests submissions to scope the level of effort and determine the configuration changes required
• Participate in activities, and provide feedback on internal processes and the standard solution
• Document best practices, define/develop reusable components; and advocate leverage/reuse of these to improve the Delivery Efficiencies for Performio & the Time to Value for Customers
• Participate in activities, and provide customer focused feedback on improving and stabilizing the product
• Track work on projects using our PS automation software

Requirements

What we’re looking for:

• Willing to take on ambiguous & complex challenges and solve them
• Loves and is good at multitasking and juggling multiple workstreams
• Effective and confident in communication - ability to interface with senior employees at our Customers
• Highly detail oriented - takes great notes, can document complex solutions in detail
• Some understanding of accounting, finance, and/or sales comp concepts
• Understanding of Incentive Compensation Management concepts will be a big plus
• Proficient in working with large datasets (Excel, Relational Database Tables, SQL, ETL or other types of tools/languages)
• Positive Attitude - optimistic, cares deeply about company and customers
• High Emotional IQ - shows empathy, listens when appropriate, creates healthy conversation, dynamic, Humble / no ego
• Resourceful - has an "I'll figure it out" attitude if something they need doesn't exist
• Smart and curious to learn
• Guide junior consultants to help them be successful in their roles
• Programming experience using Python will be a plus
• 2+ Years of relevant working experience in professional services for software implementations (experience with ICM software will be a big plus)

Benefits

Why us:

We’re fast-growing, but still small enough to have face time with the CEO. We have genuine care for our Customers and the passion to transform our product into one where experience and ease of use is a true differentiator.

We’ve adapted well to the work from home lifestyle, and take advantage of flexible working arrangements.

Our values speak strongly to who we really are. They mean a lot to us, and we use them every day to make decisions, and of course to hire great people!

• Play to win - we focus on results, have a bias to action and finish what we start
• Paint a clear picture - we’re clear, concise and communicate appropriately
• Be curious - we surface alternative solutions and consistently expand our knowledge
• Work as one - we all pitch in but also hold each other to account
• Do the right thing - we put what’s right for our customers over our own ego

Learn more about us and our values.