Contact Center Representative - Bilingual (Fulltime, In-Office)

Description: TheCustomer Service Representativeuses phone, email and written communication to help our customers resolve their questions about our products and programs. Schedule:Monday-Friday: 11:00 AM – 8:00 PM EST Location: In-office Bristol, PA Training: Onsite, TBD Benefits:Full Time benefits eligible including Medical, Dental, Vision, Time Off, Wellness Program, Retirement, and more. Responsibilities: • The Customer Contact Representative resolves customer concerns, questions, and requests efficiently using their knowledge and understanding of the product or program. • Provides customer with product and service information via phone, email, and or letter. • Identifies, researches and resolves customer issues using computer systems. • Maintains current understanding of expectations through training. • Partners with the customer service team to meet goals and exceed expectations.Requirements: • At least 18 years of age, at least high school level education. • Bilingual: Fluent in BOTH Spanish and English. • 6 months of customer service representative or contact center experience preferred. • Ability to type 35+ words per minute. • General knowledge on how to use Microsoft office products. Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.