Content Administrator

Ready to be a Titan?
What You'll Do:

• Execute on the knowledge management strategy and work with cross functional teams to maintain high quality, up-to-date, and searchable content for audiences of varying skill levels
• Improve content quality and coverage and increase case deflection by managing the overall content lifecycle for knowledge management
• Identify gaps in knowledge through analytics ex: search logs, article ratings
• Manage an overall backlog of gaps - new articles as well as articles needing updating - assign and track velocity
• Define and document processes and procedures for ongoing management of knowledge
• Index content for maximum effectiveness in all systems where accessed
• Maintain an expert-level understanding of knowledge management systems and train end users as necessary
• Own process evolution to Knowledge Centered Service approach

What You'll Need:

• Bachelor's degree required
• Minimum 4 years experience in content management
• Excellent communication skills, including active listening, public speaking, writing, and editing
• Experience with Knowledge Centered Service
• Advanced skills in Excel/Google Sheets
• Self-starter, works independently and maintains positive, enthusiastic attitude
• Deep curiosity to understand root cause of issues

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.