Contract: Technical Product Manager

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.  

Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. 

This is an engagement through Upwork’s Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that support Upwork’s business. Our HWS team members are located all over the world.

• Be the product owner for Experience Health Management and Operations Analytics initiatives as we measure and define experience health metrics, monitors and automated remediation
• Develop the requirements, collaborate on prioritization & lead the execution of the capability roadmap for our experience health monitoring, automation & tooling projects across CLEO.
• Collaborate with the Product Experience team to define performance & SLO targets for the critical monitors that alert or trigger automation for degraded/availability issues within the core customer workflows
• Understand internal partner, customer, and freelancer feature/function (flow) journeys in depth and translate those into clear technical requirements for implementation.
• Lead ongoing prioritization and status of initiatives and features, trade-off discussions and communication of timelines to all partners.
• Actively maintain a view of how the market, competition and technologies are evolving, and factor it,as well as feedback from internal groups and customers, into the product direction

• Ownership over being the voice of the customer and translating technology to the customer experience.
• Hands-on experience in a variety of Technical Product Management roles. Preferably a combination of technical and business roles, especially in two-sided marketplace business models.
• Rich knowledge of event monitoring techniques/tools, such as synthetic monitoring, real user monitoring, anomaly detection and event correlation.
• Demonstrated ability to prioritize aggressively across conflicting dimensions; distill down to minimum viable product
• Attention to detail combined with drive. You lead projects and take pride in seeing them through to full completion.
• Ability to innovate and encourage others by allowing teams to craft new techniques and approaches that drive significant change

Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   

 #LI-BF1