Contract UX Researcher

Ibotta is seeking a Contract UX Researcher to join our innovative team and contribute to our mission to Make Every Purchase Rewarding.

The Research & Insights [R&I] department plays a critical role in assisting the organization with optimizing product launches, prioritizing resources, and identifying whitespace opportunities. R&I is at the forefront of the research industry, regularly piloting new capabilities and speaking at conferences. R&I embraces an ‘all-in’ team-based mentality, advocacy for the user/consumer and a focus on personal growth / development. In this role you will have the opportunity to work and interact with senior level executives and greatly influence the future direction of the organization.

This position is located in Denver, Colorado or with the option of full-time remote. Candidates must live in the United States.

What you will be doing:

• Use a mix of qualitative and quantitative methodologies to understand our users and business environment.

• Do this work in three contexts:

• Up-front, generative discovery (e.g. user and stakeholder interviews, journey mapping, service blueprinting, task analysis, personas/JTBD, etc.)

• Partner with designers in the iterative design process (e.g. usability testing, click testing, information architecture card sorting & tree tests, etc.)

• Post-launch optimization and continuous discovery efforts (e.g. A/B & multivariate testing, UMUX and other user sentiment surveys, etc.)

• Advocate for both UXR as a practice (principles, methodology, operations) as well as the specific insights and ramifications of your research efforts.

• Designers, product managers, and data analysts are your most frequent collaborators

• Be counted on to champion UXR with engineering, business development, and marketing partners

• Use industry standard tools such as UserTesting, Miro, Qualtrics, dscout, Google Workspace, Slack, etc.

• Be a self-starter managing and communicating your priorities, timelines, and projects’ strategic direction

• Share memes and GIFs to the company Slack channels

• Geek out with research team members about best practices, new tools, and unexpected insights

• Embrace and uphold Ibotta’s Core Values of Integrity, Boldness, Ownership, Teamwork, Transparency, and A good idea can come from anywhere

What we are looking for:

• 3-5 years experience of applied UX research in an in-house or agency setting

• Bachelor’s degree or equivalent experience

• Curiosity - both in the work to be done and in growing your skills as a UXR

• Ability to thrive in an environment of ambiguity as we grow the UXR practice

• Experience scoping and conducting complex research projects

• Understanding of the strengths and shortcomings of different research methods - and when and how to select one approach over another

• An online portfolio of projects you’ve worked on

About Us:

Built in Denver, CO, Ibotta, Inc. ("I bought a...") is a free mobile shopping app that gives users cash back on groceries and more. Through our partnerships with brands and retailers like Procter & Gamble, Kraft Heinz, Kellogg, Amazon, Walmart, Target and Uber, we’ve delivered over $1.25B in cumulative cash rewards to our Savers. Guided by our values and our mission to make every purchase rewarding, we come to work energized by the business problems we get to solve, the technology we get to build, and the people we get to innovate (and have fun) with. Ibotta made Inc.’s 2020 list of the 5000 fastest-growing private companies in the U.S. for the third consecutive year. In 2019, we became the first mobile consumer technology company in Colorado to achieve $1B in valuation.

Additional Details:

• This position is located in Denver, CO or with the option of full-time remote.

• Base compensation range: $150 per hour. This compensation range is specific to the United States labor market and may be adjusted based on actual experience.

• This is a contract role running from mid-August to mid-December working on average 15 hours per week

• Ibotta is an Equal Opportunity Employer. Ibotta’s employment decisions are made without regard with race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status

• Applicants must be currently authorized to work in the United States on a full-time basis.

• For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels.

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