Job Description
Hi! This is Yalo! We are on a mission to bring conversational commerce to the world...
Remember how it used to be to interact with businesses that knew and understood you, that could recommend exactly what you needed, and that with a simple message could get you what you wanted??? Yep... neither do we. That is why at Yalo we are marrying the scale of digital commerce with the personalization and simplicity of conversations to help companies delight their users.
We know that traditional SAAS companies focus on first-world problems... we don't! Having started in Latin America, our roots are in Emerging Markets and therefore we care about bringing amazing experiences to a population that traditionally has been underserved, such as the small shop owner in Brazil that is ordering online for the first time.
If you're looking for a place to make shit happen, learn fast, and impact emerging markets in a way that hasn't been done before, look no further. 💫
Come join us in our mission of improving billions of lives through the power of conversational commerce!
As Conversational Coach you will be able to help customers maximize benefits obtained from assisted sales solutions by sharing best practices from the industry, lessons learned from Yalo, and help customers implement the best operating framework to manage performance from the program.
This include a daily conversational analysis from active representative to identify gaps on how experience is being managed and feedback to close these opportunities on a timely matter
What are the responsibilities of this role
- Establish close relationship with AE & Assisted Sales product specialist.
- Become prime POC for assisted sales inquiries at the project assigned.
- Evaluate and coach frontline team members from assigned project through a particular timeframe following a defined strategy.
- Conduct training sessions based on areas of opportunity identified during evaluations.
- Conduct weekly analysis of program results and team members performance.
- Suggest performance improvement plans to Client's Management.
If you meet the next experience this is your role don't hesitate. We want you on the team!
- 2+ years of experience in a customer success or similar role focused on monitoring KPIs and identifying improvement opportunities for product adoption.
- 2+ years of experience influencing team members and delivering coaching to improve adoption and performance
- 2+ years of client-facing experience while presenting updates and results for specific performance-improvement projects
- Presenting results to stakeholders and creating action plans with positive impact
- Previous experience or exposure to commercial roles is a great plus
What do we offer?
- Unlimited PTO policy
- Competitive rewards on the market range
- Remote working (-+3 hours CT)
- Flexible time (driven by results)
- Start-up environment
- International teamwork
- You and nothing else limit your career here
We care,
We keep it simple,
We make it happen
#LI-Remote
At Yalo, one of our core values is We Care. And because We Care about every single member of our team, we work every day to be a community of Yaleres where everybody can be the best version of themselves, and furthermore where we can celebrate our differences. We accept, support and promote diversity as one of the most important features of our culture. We are proud to say that we are a company that provides equal opportunities without regard to religion, gender, sexual orientation, gender identity, gender expression, age, physical attributes or different capacities.
We all have the same objective: having the best team that’s ever been seen, and for that to happen diversity is not only desirable but necessary. We are working to build a diverse and integrated team that reflects the world we want to live in. We want you to be part of our amazing community, bringing your unique point of view so that we can share it across the globe together!
Date Posted
08/08/2022
Views
0