Coordinating Center Associate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Coordinating Center Associate based in the United States.

This role plays a key part in supporting patient and stakeholder engagement across complex pharmaceutical programs within a highly regulated healthcare environment. You will be responsible for delivering consistent, high-quality customer service to patients, healthcare providers, and program partners through multiple communication channels. The position involves managing program-related data, ensuring accuracy in documentation, and supporting compliance with established procedures and protocols. You will also help resolve inquiries, escalate issues when necessary, and ensure timely follow-up on missing or incomplete information. Working within a structured yet dynamic setting, you will contribute to the smooth execution of critical healthcare programs that support drug development and patient access initiatives. The environment is fast-paced, detail-oriented, and mission-driven, requiring strong organization and adaptability. This is an opportunity to support meaningful healthcare outcomes while developing expertise in pharmaceutical program operations.

• Provide customer service support to patients, healthcare providers, and other stakeholders across assigned pharmaceutical programs.
• Manage inbound and outbound communications via phone, email, and fax to collect information and resolve data discrepancies.
• Ensure accurate data entry, documentation, and updates within program systems and clinical trial management tools.
• Follow up on missing or incomplete information, ensuring timely resolution and compliance with program requirements.
• Monitor program compliance activities, including documentation of non-compliance events and stakeholder re-education when needed.
• Escalate issues requiring immediate attention and provide detailed summaries to supervisory teams.
• Support preparation, coordination, and distribution of program materials and documentation when required.
• Maintain accurate contact logs and ensure all activities comply with SOPs and program-specific guidelines.
• Assist with additional operational tasks such as onboarding support, training material updates, and site coordination as assigned.

Requirements:

• High school diploma required; some college education preferred.
• 3+ years of experience in customer service, healthcare support, or a related operational role.
• Strong communication skills, both written and verbal, with a customer-focused mindset.
• Excellent multitasking and organizational abilities, with the capacity to manage multiple programs simultaneously.
• Proficiency with Microsoft Office and general computer systems.
• Strong attention to detail and ability to maintain accurate records under tight deadlines.
• Ability to work independently while adhering to structured procedures and compliance standards.
• Flexibility to work rotating shifts, including early, standard, and occasional evening or on-call coverage.
• Ability to adapt quickly in a dynamic, regulated, and fast-paced environment.

Benefits:

• Competitive salary with comprehensive compensation package.
• Remote work opportunity with flexible scheduling.
• Health, dental, and vision insurance coverage.
• 401(k) with company match.
• Paid time off (20 days accrued) and paid holidays.
• Tuition reimbursement and career development opportunities.
• Employee assistance and wellness programs.
• Life, disability, and supplemental insurance options.
• Adoption support and additional family-focused benefits.
• Discount programs and telemedicine access.