Lead the strategy and modernization of New Business Operations products manage a team of Product Owners and ensure high-quality delivery in a complex cross-functional environment.

Location Designation: Fully Remote
Role Overview:
We are seeking an experienced Digital Product Owner to lead the strategy roadmap and delivery of New Business Operations (NB Operations) modernization initiatives across Purchase Experience.
This leader will have end-to-end ownership of the NB Operations product domain including Annuity New Business (ANB) Suitability TeleApp Self-Complete Part 2 TIPS TIDE and Reg. 60. The role will drive modernization of these capabilities ensuring a cohesive scalable and efficient experience across the new business lifecycle.
The role is also responsible for leading and developing a team of Product Owners setting strategic direction making prioritization and design decisions and ensuring outcomes are delivered with quality accountability and consistency.
This position requires a strong strategic thinker decision-maker and people leader who can operate effectively in ambiguity influence leaders across business and technology and balance long-term modernization with near-term operational needs.
What You'll Do:
Own Product Strategy Roadmap & Prioritization
• Define and champion the product vision for NB Operations capabilities across ANB Suitability TeleApp SCP2 and supporting platforms.• Serve as the lead Product Owner for NB Operations modernization initiatives with accountability for outcomes.• Lead development and execution of the NB Operations roadmap aligned to operational needs and transformation goals.• Prioritize functionality regulatory requirements and enhancements based on value risk and capacity.• Act as a NB Operations subject matter expert guiding design and functional decisions.
Lead and Develop a Product Team
• Lead coach and develop a team of Product Owners supporting NB Operations capabilities.• Set clear expectations for ownership accountability and results.• Guide translation of business needs into scalable product solutions and backlogs.• Foster strong partnership across business and technology teams.
Drive Cross-Functional Leadership Influence & Alignment
• Collaborate with stakeholders across NB Operations Underwriting Field Service Technology and Agency.• Influence decision-making by framing trade-offs and recommending solutions.• Align modernization priorities sequencing and integration opportunities.• Represent NB Ops in governance discussions and escalate risks proactively.
Lead End-to-End Delivery with Accountability
• Partner with teams to define epics user stories and acceptance criteria.• Ensure high-quality delivery across testing operational readiness and release.• Partner with support teams to resolve production issues impacting workflows.
Champion Change Management & Adoption
• Partner with change management across NB Operations Field Service Agency and Underwriting.• Partner with training and communications teams for rollout readiness.• Support pilots and phased implementations.• Communicate a clear modernization narrative to stakeholders.
What You'll Bring:
• Demonstrated success leading product strategy prioritization and delivery in complex cross-functional environments.• Experience managing and developing Product Owners or similar roles.• Experience in financial services insurance underwriting or other regulated environments preferred.• Experience working in agile environments and partnering closely with technology teams.• Strong background leading initiatives with multiple stakeholders dependencies and competing priorities.
#LI - EM1
#LI - REMOTE
Pay Transparency
Salary Range: $125000 - $175000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience skills qualifications and job location. Additionally employees are eligible for an annual discretionary bonus. In addition to base salary employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology- data- and AI-enabled organization we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking collaborative problem-solving and purpose-driven innovation. Here you'll find the rare balance of long-standing stability and forward momentum supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company we offer a place to grow your skills contribute to meaningful work and deliver solutions that matter. Your ideas drive what's next and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce including leave programs adoption assistance and student loan repayment programs. Based on feedback from our employees we continue to refine and add benefits to our offering so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies New York Life is committed to improving local communities through a culture of employee giving and volunteerism supported by the Foundation. We're proud that due to our mutuality we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 93705