Job Description
In this role, you will…
We have built a world-class customer success organization of 20+ professionals across North America, EMEA and JAPAC. Our North America customer base has grown significantly and we are looking for our first senior leader for the CSM team in this growing region.
You feel like you’re at your best when managing a diverse client base - you enjoy helping customers to achieve their desired outcomes and solve their challenges.
Your day-to-day work and responsibilities include…
- Ownership and responsibility of North American CSM team and revenue
- Responsibility for the onboarding, adoption, renewals, growth and advocacy of your customers
- Training, development, performance management of the existing team
- Collaborating with local and global Supermetrics teams (Sales, Product, Support, Professional Services, Solutions Engineering) to provide support to your team to execute strategies and goals
- Develop and grow your knowledge of the Supermetrics suite of products/services and industry trends to add value during customer communications
This position is for you if you have…
- 3+ years of relevant experience in a director level customer success role or 6 years of senior level customer centric experience
- SaaS, agency, Martech experience
- Great organizational skills and ability to multitask. You know how to prioritize your work while still ensuring things get done.
- Proactive problem-solving approach. When something needs fixing or digging, you’ll find the resources and the help needed.
- Track record of leading and developing team to success
- Active communication with customers. You know managing your accounts means nurturing the relationships you have with your customers.
- Humble attitude. Our focus at Supermetrics is for you to succeed, so having a humble attitude and being open to new information will help you grow and ultimately - achieve your goals!
- Revenue responsibility of retention and growth
Join us on our mission to make data analysis simpler, more productive and more connected
Supermetrics is a frontrunner in data integration technology, with 15% of global advertising spend reported through our products. Our technology helps over 17,000 businesses like Shopify, HubSpot, and Nestlé streamline their marketing data and focus on insights. Since our founding in 2013, we've grown profitably to reach 750K+ users and over 50M€ in annual recurring revenue.
We're a team of 330+ growth-minded people from diverse backgrounds. Together, we make a resourceful, inclusive, and collaborative team.
Supermetrics operates on trust, transparency, and inclusion. While we're action-oriented and work hard to reach our goals, we value a healthy work-life balance and a laid-back workplace atmosphere.
We're hiring for a diverse, competent, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.
It all started from a Google t-shirt... Read the rest of our growth story at supermetrics.com/about.
Date Posted
06/15/2023
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