Customer Advocate

Modivcare is looking for a Dispatcher (Customer Advocate) to schedule, route, and dispatch trips to third-party providers. You will handle the coordination of pre-scheduled trips to medical facilities. You will report to our Operations leadership team.

You will...

• Schedule, route, and dispatch trips to all manner of providers
• Help coordinate mass transportation when needed
• Administer trips for volunteer/independent drivers and mileage reimbursement program
• Complete all documentation and process tasks associated with mileage mapping and application procedures if responsible for volunteer/independent drivers and mileage reimbursement programs
• Work with transportation providers and health care facilities to resolve problems
• Assign reservations to network providers to ensure that vehicle resources are used most to meet client demand
• Manage with transportation providers
• Ensure accurate trip data input

We are excited to speak to someone with the following...

• High School Graduate or General Education Degree (GED)
• 0-2 years customer service experience in an inbound call center environment with heavy phone volume and data entry
• Routing, scheduling or dispatch experience
• Prior in-bound call center experience
• Knowledge of transit system
• Knowledge of Medicaid guidelines and covered services

We value our team members and realize the importance of benefits for you and your family. ModivCare offers a comprehensive benefits package including the following:

• 3 Medical Plans with Prescription Drug Benefits
• 2 Dental Plans
• Vision Benefits
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Legal Services
• Critical Illness, Accident, Hospital Indemnity and Cancer Insurance
• Tuition Reimbursement
• Relocation Services
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare. Because we care...always.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Modivcare requires all employees to be vaccinated for COVID-19. Modivcare is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for exemptions from this policy as required under the law.