Customer Care Representative- Work From Home in Kentucky

• Communicate with customers who contact us regarding different subjects like shopping for their new pet selecting a suitable chew toy or addressing any unexpected problems.
• Research and problem-solve to provide solutions for customers think proactively and set follow-ups as needed to ensure contact resolution.
• Operate with understanding apply active listening perseverance compassion and understanding to customers and Team Members alike.
• Operate with a willingness to learn. We share feedback we get feedback and we operate in a culture of being open-minded to grow.
• Engage with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration.

• 2 years of customer service experience
• Show strong written verbal and listening abilities in a written assessment
• Ability to multi-task (e.g. maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Display skill in computer usage for data entry and efficient internet browsing to assist customers.
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Dedication to maintain confidentiality and secure critical information
• High school graduate or equivalent experience
• Be willing and able to pass a background check

• Work area large enough to accommodate computer monitors and be free from distractions including any background noise that impacts the customer experience.
• Work area acceptable for webcam use.
• A reliable wired high-speed internet and broadband connection. The download speed should be at least 30 Mbps and the upload speed should be at least 10 Mbps. You can test your internet speed at speedtest.net or contact your service provider to confirm.
• You provide high-speed internet. We will provide everything else (computer monitor keyboard mouse headset webcam).
• Phone line not required. A cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include:
• A smartphone or tablet on which the Okta mobile app can be downloaded.
• A cell phone that can receive SMS messages and phone calls.

• YOU BELONG: Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise Chewtopians are empowered to bring their points of view to deliver on our mission making them remarkable.
• YOU CAN GROW: Our culture is for those who enjoy delivering results and becoming your best - no matter your role or location.
• YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious ask questions bring ideas forward and act like an owner in everything that you do.
• YOU WILL GET SUPPORT: When you join Chewy Customer Service you will have ongoing training and development resources and opportunities to become your best.
• YOU WILL GET REWARDED: Chewy has you covered when it comes to competitive wages medical & dental insurance 401k plus more! Of course the biggest perk is the ability to work together with other experienced hard-working and passionate Chewtopians who are making an impact every single day.

How does Chewy ensure its pay and bonus plans are competitive?

What We Do

Who We AreChewy is where pet parents find everything they need for life with pets from food to fun to pharmacy. We make pet care easier more informed and more joyful through fast reliable delivery and award-winning 24/7 Customer Care including access to pet health support when it’s needed. Founded in 2011 Chewy combines the convenience of online shopping with a high-touch personalized experience built around the real moments of pet parenthood.Our MissionChewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. What We DoWe support pet parents through the highs lows and everyday moments of the pet parenting journey with:• Pet food treats and daily essentials• Supplies for dogs cats fish birds reptiles equine and small pets• Pharmacy and veterinary services including prescriptions and medications• Pet wellness and health products• Autoship for convenient recurring deliveries• Chewy+ our premium membership offering exclusive savings faster delivery and personalized pet care benefits• 24/7/365 customer support from knowledgeable pet-loving expertsWhat Makes Chewy DifferentChewy is known for industry-leading service deep personalization and our customer-obsessed culture. We combine trust convenience and care and pet parents come to us for: • Exceptional customer care• Human- and pet-centered product and experience design• Fast dependable fulfillment across a nationwide operations network• A mission-driven culture built on empathy trust and passion for petsOur CultureChewy’s culture is built for people who thrive on ownership innovation and impact. We value curiosity creativity and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn grow and unleash their full potential in a collaborative supportive mission-driven environment.How We WorkChewy’s Operating Principles guide how we think innovate collaborate and execute. These principles shape our character decision-making and approach to delivering results while connecting our people and culture in support of our mission.Where We WorkChewy headquarters: Plantation FL and Boston MAAdditional hubs: Bellevue WA and Minneapolis MN

Why Work With Us

Why You Should Work at ChewyChewy is a unique fast-growing e-commerce and tech leader where builders creators and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.

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