Customer Care Representative (Temporary)

Moda Operandi is an e-commerce platform transforming the way people discover and shop for designer fashion. Through its innovative mix of commerce and content, Moda allows women to shop for what’s new and what’s next in designer fashion from the world’s leading emerging designers and luxury brands. Founded in 2010, Moda Operandi's mission is to make it easy for designers to grow their businesses and consumers to realize their personal style. Today, Moda’s platform carries more than 1,000 brands and designers across fashion, fine jewelry and home, ships to 125 countries.

This is a full time, temporary, remote 4 month assignment. 

The Customer Care Representative Temp will be responsible for responding to customer enquiries via phone and email. You will do so by providing a superior level of service to our global customers by solving service issues and increasing customer conversion and retention. This is a remote position that would suit an individual with excellent verbal and written communication skills with previous customer service experience.

Job Responsibilities (include but are not limited to the following):

• Respond to clients in an efficient, friendly, and professional manner over the phone or email 
• Handle numerous client inquiries promptly, accurately and efficiently
• Accurately and confidently communicate order information, policies and procedures
• Display a positive attitude and work with integrity when dealing with clients, consignors, and co-workers
• Troubleshoot and resolve product/service issues and concerns
• Document and update client records based on interactions
• Maintain a knowledge base of the evolving products and services
• Liaise with other internal departments to ensure issues affecting customer orders and returns are resolved
• Adhere to the established work schedule

Job Requirements:

• 2+ years experience in Customer service required
• Exceptional interpersonal skills
• Tech savvy - ability to learn multiple software and systems easily
• Extremely detail oriented
• Ability to problem solve and de-escalate concerns
• Flexible availability including weekends.
• Note: During peak periods the work schedule may fluctuate.

The job description is to be used merely as a guide of expectations rather than an exhaustive list of all duties and competencies.  All requirements and skills are subject to change as business needs evolve.