Customer Deployment Operations Manager

JOB SUMMARY

The Customer Deployment Operations Manager serves as Apptronik’s primary on-site commercial representative during Apollo robot deployments at customer facilities. This role leads and coordinates customer-facing deployments with two core areas of responsibility:

1. Customer relationship management and communication and
2. Deployment team coordination logistics and execution oversight.

Reporting to the Senior Deployment Program Manager within the Commercial organization this role acts as the single coordination point during customer field deployments. The position streamlines communication reduces ad hoc follow-ups captures customer feedback and ensures commercial objectives are executed efficiently professionally and transparently.

This role requires frequent travel (up to ~50%) and close collaboration with product engineering application engineering customer success and service teams. The ideal candidate combines strong customer-facing communication skills with disciplined project execution and comfort operating in fast-moving evolving technology environments.

ESSENTIAL DUTIES AND RESPONSIBILITIES or KEY ACCOUNTABILITIES

Deployment Execution & Operations

• Own end-to-end execution of on-site commercial deployments serving as the primary coordination and accountability point during customer field activities.
• Maintain and actively manage deployment schedules dependencies milestones and daily execution plans; identify risks and adjust plans as conditions evolve.
• Track progress against deployment objectives and provide clear concise status reporting to commercial leadership and cross-functional stakeholders.
• Coordinate deployment team logistics and on-site planning including:
• Aligning team travel timing coverage and presence with deployment plans (focused on operational readiness and efficiency—not transactional travel booking).
• Leading daily pre-work briefings goal setting and alignment sessions.
• Managing end-of-day reporting action item tracking and follow-ups.
• Coordinating maintenance support requests and on-site team schedules.
• Ensure deployment teams operate in compliance with Apptronik and customer operational safety and security standards maintaining high standards for professionalism cleanliness and conduct at customer facilities.

Customer Interface & Relationship Management

• Establish and maintain strong working relationships with customer stakeholders during deployments.
• Develop a working understanding of customer goals industry context partnership objectives and operational pain points.
• Actively gather customer feedback feature requests and capability gaps observed during deployments.
• Serve as the single follow-up owner for commercial-originated customer requests reducing fragmentation and eliminating the need for individual team members to chase updates.
• Maintain visibility into product engineering and deployment progress and communicate relevant updates back to customer-facing and commercial stakeholders.

Cross-Functional Coordination

• Ensure alignment between commercial priorities and on-site field execution.
• Identify risks conflicts or resource constraints early and support resolution through appropriate escalation paths.
• Partner closely with Customer Success Deployment Program Leadership Application Engineering Project Management Product Engineering and Service teams to ensure smooth deployment execution and feedback flow.

Process & Operational Excellence

• Help establish document and refine customer deployment processes and best practices.
• Develop repeatable methods to improve deployment efficiency communication clarity and execution transparency.
• Continuously improve how customer insights and deployment learnings are captured and translated into actionable inputs for future deployments and product development.

SKILLS AND REQUIREMENTS

• Exceptional written and verbal communication skills with the ability to translate effectively between commercial technical and customer audiences.
• Highly organized and detail-oriented with strong execution discipline and comfort managing competing priorities.
• Proactive structured and adaptable in fast-paced ambiguous environments.
• Strong stakeholder management skills with the ability to influence without direct authority.

EDUCATION and/or EXPERIENCE

• 3+ years of experience in customer-facing project or operations management roles preferably within technology robotics or complex hardware/software environments.
• Experience supporting commercial go-to-market or customer deployment initiatives involving cross-functional technical teams.
• Demonstrated ability to lead and coordinate multi-disciplinary teams in on-site resource-constrained customer environments.
• Experience working closely with engineering application engineering and technical program management teams strongly preferred.
• Bachelor’s degree in Business Operations Project Management Engineering or a related field required.
• Advanced degree a plus; engineering or technical coursework strongly preferred.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer
• Vision to read printed materials and a computer screen
• Hearing and speech to communicate

Work From Home (WFH) Details 

• WFH Availability: 

• Fully Remote
• Potentially 50% time on the road

What We Do

Apptronik is building robots for the real world to improve human quality of life and to help solve the ever-increasing labor shortage problem. Our team has been building some of the most advanced robots on the planet for years dating back to the DARPA Robotics Challenge. We apply our expertise across the full robotics stack to some of the most important and impactful problems our society faces and expect our products and technology to change the world for the better. We value passion creativity and collaboration to help us overcome existing technological barriers in the industry to create truly innovative products.

Why Work With Us

At Apptronik we don't see a future where man competes against machine. Instead we envision a harmonious world where man and machine coexist. Our mission statement "It is not Man vs. Machine but Man + Machine" encapsulates our belief that the synergy between humans and robots will pave the way for a brighter more advanced future.

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