Customer Engagement and Graphic Design Specialist

Overview: Action Engraving provides engraved labels, wall plates, and decals used in commercial electrical construction. With more than 30 years in business, we are a fast-paced, detail-driven company known for precision work, fast turnaround times, and exceptional customer service. We are looking for a Customer Engagement & Graphic Design Specialist to join our team and support daily order processing. This role is equal parts customer communication, order comprehension, graphic layout, and production coordination. It is not a creative design role — instead, it focuses on accurate, detail-oriented layout work in CorelDraw that ensures each order is produced to exact specifications. If you are highly organized, communicate well, enjoy problem-solving, and thrive in a fast-moving production environment, we’d love to hear from you. Before applying, please visit www.action-engraving.com to learn more about what we do. Key Responsibilities: • Respond to customer requests for quotes and orders • Interpret and process customer orders with accuracy and attention to detail • Create job layouts in CorelDraw based on customer specifications • Manage front-end order fulfillment — ensuring jobs are processed on time and correctly • Provide exceptional customer service via phone and email — resolving questions and issues quickly and professionally • Keep accurate records of customer interactions and order progress • Proactively follow up on open jobs, customer inquiries, and potential sales opportunities • Maintain a clear, organized workflow to manage multiple orders and deadlines efficiently Experience: • Strong verbal and written communication skills — professional, clear, and customer-friendly • Highly organized, efficient, and proactive — able to manage priorities and deadlines independently • Problem-solving mindset — able to resolve customer questions and order issues with minimal supervision • Experience with graphic design programs, specifically CorelDraw • Familiarity with CRM software (Salesforce experience preferred) • Prior experience in customer service, inside sales, or order management • Ability to accurately interpret customer orders and technical requirements • Knowledge of electrical construction, and/or experience with engraving is a plus but not required Hours: This is an in office, hourly full-time position - Hours are 11am-7pm Job Type: Full-time Pay: $20.00 - $30.00 per hour Expected hours: 40 per week Benefits: • Flexible schedule • Paid time off Schedule: • 8 hour shift • Day shift • Monday to Friday Work Location: In person