Customer Experience Associate

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Experience Associate in the United States.

This role sits at the heart of a fast-growing two-sided marketplace, where customer experience directly shapes product success and revenue impact. You will be the first point of contact for hosts and guests, helping ensure seamless booking experiences across a wide variety of unique spaces used for meetings, productions, and events. The position combines high-volume customer interaction with problem-solving, product insight gathering, and process improvement. Working remotely in a structured but dynamic environment, you will engage across multiple communication channels while supporting users in real time. This is a highly collaborative role where empathy, responsiveness, and attention to detail translate directly into customer satisfaction. You will also play a key part in identifying trends and improving internal workflows, contributing to both service excellence and platform evolution.

• Act as the primary point of contact for hosts and guests, supporting onboarding, booking inquiries, and general platform usage.
• Deliver exceptional customer support across multiple channels, including email, phone, live chat, and social media.
• Independently manage a queue of customer requests while maintaining accuracy, efficiency, and service quality in a remote environment.
• Identify opportunities to enhance customer experience through proactive problem-solving and thoughtful engagement.
• Track recurring issues and user feedback, contributing insights to improve internal processes and product functionality.
• Collaborate with cross-functional teams to escalate complex cases and ensure timely resolution.
• Maintain high standards of communication, professionalism, and responsiveness across all interactions.

Requirements

• 1–6 years of experience in customer experience, customer support, or a similar client-facing role in a corporate environment.
• Familiarity with CRM tools such as Intercom or equivalent platforms.
• Strong written and verbal communication skills with excellent grammar and attention to detail.
• Proven ability to manage multiple priorities and adapt in a fast-paced, remote work environment.
• Strong interpersonal skills with a customer-first mindset and problem-solving orientation.
• Comfortable seeking support when handling complex or sensitive customer cases.
• Ability to quickly learn new tools and technologies.
• Positive attitude, curiosity, and a sense of humor that contributes to a collaborative team culture.
• Analytical thinking skills and familiarity with online marketplaces (e.g., Airbnb, VRBO) are a plus.

Benefits

• Hourly compensation of $25/hour.
• 100% employer-covered medical, dental, and vision insurance.
• Annual $500 professional development allowance.
• Discounted access to platform bookings.
• Home office setup support including laptop, high-resolution display, and stipend.
• Monthly cell phone and internet reimbursement.
• Option for coworking space membership if preferred over home setup.
• Annual in-person company offsite and team-building events.
• Wellness days observed company-wide.
• Fully remote work environment with global team collaboration.