Customer Experience Associate

• Low status high grit. Going from 0 to 1 isn’t glamorous. You’re ready to roll up your sleeves and do the hard work required get the job done. You’re not afraid to pick up the phone and call our counselors therapists patients and families.
• Growth mindset. You’re excited by the challenges this job will present as opportunities to adapt learn and grow.
• Thrives in ambiguity. If you’re energized by imposing structure in an uncertain dynamic environment and making sound decisions with imperfect information this role is for you.
• Relationship obsessed. You care deeply about the people we’re serving and the team we’re building together.
• Ownership orientation. As an early hire on the CX team you’ll help shape Marble in ways big and small. That means speaking up when something is broken and bringing solutions to the table to address the issues you identify.

• 2+ years experience working at a high-growth startup in an operations or CX role.
• Demonstrated history of success and rapid career advancement.

What We Do

Marble Health is building the operating system for youth mental health. A platform that connects schools therapists health plans and families - who all have incentives to provide truly effective care to kids struggling with their mental health. Our mission is simple but ambitious: make it dramatically easier for young people to get the mental health care they need and provide the products that make that care truly effective - ultimately enabling a happier & healthier generation of young people. We’re reimagining how care can work when all the people who want to help are truly connected. Families who are being devastated by this crisis; Schools whose budgets are being affecting; Therapists who want to help but struggle with the complexities of our healthcare system; and Insurance payers who are paying the price when kids don't receive care. They all have incentives to fix this problem but historically have been completely siloed. We're changing that. And we're not stopping there. We're also defining the new era of behavioral healthcare with AI at the center. We’re creating what we think of as a “therapist Ironman suite” — a set of AI-powered tools support systems coaching and resources that make clinicians better at their work. We’re building AI capabilities to elevate care quality at scale from assisting with documentation to providing real-time guidance during sessions. We’re exploring how AI can act as a therapy copilot for students themselves giving them resources and support between sessions. By pairing a connected care network with cutting-edge AI we’re aiming to set a new standard for how mental health care is delivered.

Why Work With Us

Our founders built unicorn behavioral health startup Headway and our team shares a relentless drive operational excellence and a team-first mindset. We work closely with therapists students families and schools — and are uniquely positioned to lead AI innovation in youth mental health care at scale.

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