HiBob

Customer Experience Engineer (APIs) - EST

Posted 4 Hours Ago

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Hiring Remotely in United States

Remote or Hybrid

85K-108K Annually

Mid level

HR Tech • Information Technology • Professional Services • Sales • Software

Our mission is to create a modern work experience that empowers organizations to be remarkable.

The Role

The role involves acting as a technical escalation point debugging system issues analyzing logs and data collaborating with engineering and driving reliability improvements. Responsibilities also include mentoring creating documentation and enhancing internal tools.

Summary Generated by Built In

Job Description
We're hiring a Customer Experience Engineer (Technical) to act as the highest level of technical escalation within our Customer Experience organization.
This is a deeply technical role focused on debugging complex system issues investigating product behavior and partnering closely with Engineering to drive reso lution and long-term improvements.
You won't just solve tickets-you'll analyze systems identify root causes and improve how we operate at scale .
The base salary range for this role is $85000 - $108000.
There is a strong preference to fill this role in NYC with a hybrid schedule out of our office but we will consider exceptional candidates who are based in the EST time zone and open to working remotely.
Location Eligibility: While can be a remote position HiBob is currently authorized to hire in the following states: CA. CO CT DC FL GA IL IN KS MA MD MN NC NH NJ NV NY OH OK OR PA RI SC TN TX UT VA WA.
Job Requirements

4-6+ years in Technical Support Engineering Support Engineering or similar roles
Strong SQL skills (joins data validation debugging datasets)
Deep understanding of APIs webhooks and integrations
Experience with logs and monitoring tools (e.g. Datadog Splunk etc.)
Proven experience handling high-severity technical incidents
Strong problem-solving mindset focused on root cause analysis

Nice To Have:

Experience in SaaS or microservices environments
Background in software development
Familiarity with observability and incident management practices
Experience building automation or internal tools

Job Responsibilities
Own complex technical escalations

Lead investigations across APIs integrations webhooks and backend systems
Perform root cause analysis using logs SQL and internal tooling
Reproduce issues and isolate failures across distributed environments
Partner with Engineering on bug triage and resolution

Debug at the system level

Analyze logs traces and database behavior to diagnose issues
Investigate API failures authentication issues and data inconsistencies
Work with observability tools to track incidents across services

Drive reliability and improvement

Identify recurring patterns and propose systemic fixes
Build debugging frameworks and escalation playbooks
Improve issue reproducibility and reduce time to resolution
Contribute to automation and internal tooling

Enable the broader team

Mentor support engineers on advanced troubleshooting techniques
Create technical documentation and internal knowledge resources
Act as a bridge between Customer Experience and Engineering

Benefits
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun dreams hopes and ambition just as much as we are about precision growth and top performance. Becoming a Bobber means you'll receive competitive compensation benefits and pre-IPO equity alongside all of this:

Stock options at a high-growth unicorn startup
100% subsidized medical dental and vision coverage for employees
401(k) with a 3% company match starting from Day 1
Hybrid working model for those who are in the NYC metro area.
Work from home allowance to get your home office set up!
Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
Annual Headspace subscription and wellness benefits
Two social impact days per year for volunteering
Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Employee referral program - $2500 bonus for each successful referral with an additional ambassador bonus
Fun and frequent social events (in-person and virtual)
We love birthdays - take the day off and receive a special gift
Dog-friendly office

If this sounds like something you've been looking for we'd love to have you. Come on join our village!

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The Company

HQ: Tel Aviv

1350 Employees

Year Founded: 2015

What We Do

HiBob helps modern mid-size businesses transform the way they manage people giving HR and managers all they need to connect engage develop and retain top talent. Since 2015 we’ve achieved consecutive triple-digit year-over-year growth all backed by our amazing team of Bobbers from across the globe making us the choice HRIS of over 4000 midsize and multinational companies. Our HR platform is intuitive data-driven and built for the way people work today: globally remotely and collaboratively. Fast-growing companies across the globe such as Huel What3words Fiverr and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

Why Work With Us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly shy precise funny bold kind honest brilliant or anything in between we’re waiting with open arms. Come join us.