Customer Experience, Support Engineer Intern (Summer 2023)
Job Description
Role Description
As an intern on the Dropbox Customer Experience (CX) Engineering team, you will become a knowledge expert on all issues related to Dropbox products. This role will consist of system operations, deep knowledge of debugging, advanced troubleshooting, developing policies, and best practices to resolve the most difficult problems. You will take escalations from all tiers of support and will partner with internal team members towards resolving issues reported by customer.
You will assist in training and mentoring support teams, work closely with Launch Operations and Engineering teams, and help maintain our knowledge base with the latest information regarding our most complex support issues.
Responsibilities
- Solve complex tickets, escalated from our Global Support teams
- Perform advanced troubleshooting for Dropbox products and embedded partner applications
- Reproduce customer issues, perform initial codebase triage, and file software defects with Engineering
- Create and maintain internal knowledge libraries and contribute to the creation of user-facing content
Requirements:
- Currently pursuing an undergraduate or graduate degree (graduating in/after Dec 2023) in Computer Science, Information Technology, Information Systems, Systems Engineering, Project Management (or related experience)
- Passion for problem solving and collaborating on projects with others.
- You are deeply passionate about customer experience and making life simpler with technology
- You have strong analytical, debugging, and problem-solving skills
- You have strong communication skills and can work with both technical and non-technical audiences
- You have working knowledge of at least one programming language
- You have general knowledge of web technologies and related tools
- You are able to collaborate effectively with peers and across teams around the world
Total Rewards
The expected salary rate for the role is $6,000/mo, subject to change. Salary is just one component of Dropbox’s total rewards package. Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include:
- Competitive medical, dental and vision coverage
- Flexible Time Off/Paid Time Off, paid holidays, Company-wide PTO days, Volunteer time of
- Perks Allowance to be used on what matters most to you, whether that’s productivity, learning & development, wellness, co-working space
Additional benefits details are available upon request.
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Date Posted
02/02/2023
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