Customer Experience, Support Engineer Intern (Summer 2023)
Job Description
- Solve complex tickets, escalated from our Global Support teams
- Perform advanced troubleshooting for Dropbox products and embedded partner applications
- Reproduce customer issues, perform initial codebase triage, and file software defects with Engineering
- Create and maintain internal knowledge libraries and contribute to the creation of user-facing content
- Currently pursuing an undergraduate or graduate degree (graduating in/after Dec 2023) in Computer Science, Information Technology, Information Systems, Systems Engineering, Project Management (or related experience)
- Passion for problem solving and collaborating on projects with others.
- You are deeply passionate about customer experience and making life simpler with technology
- You have strong analytical, debugging, and problem-solving skills
- You have strong communication skills and can work with both technical and non-technical audiences
- You have working knowledge of at least one programming language
- You have general knowledge of web technologies and related tools
- You are able to collaborate effectively with peers and across teams around the world
The expected salary rate for the role is $6,000/mo, subject to change. Salary is just one component of Dropbox’s total rewards package. Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include:
- Competitive medical, dental and vision coverage
- Flexible Time Off/Paid Time Off, paid holidays, Company-wide PTO days, Volunteer time of
- Perks Allowance to be used on what matters most to you, whether that’s productivity, learning & development, wellness, co-working space
Date Posted
02/02/2023
Views
2
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