Customer Success Manager

Tremendous is the global platform built for businesses to send thousands of payouts to anyone anywhere for free. We’re trusted by 20000 leading organizations like Atlassian MIT and United Way to deliver gift cards and money to millions of recipients worldwide.

In both our product and our workplace we’re intentional about making work more efficient flexible and fulfilling. Tremendous is a fully remote high-documentation low-meeting culture which means more time for what matters in both your professional and personal life.

Our customers who include researchers marketers HR teams and nonprofits rave about how fast and easy it is to use Tremendous. Check out our ratings on G2.

Tremendous is profitable and growing without outside investors. Join us before our next international offsite.

You will

• Onboard high-value programs: You’ll provide onboarding sessions manage timelines remove blockers and follow up with customers to ensure our new sales wins come to fruition.

• Account management: You'll manage a portfolio of key customers to ensure they are successful. You'll hold recurring meetings handle client requests and monitor account health.

• Expansion: You’ll strategically expand relationships with our existing customers. This consists of retaining spend signing long-term agreements and uncovering new programs.

• Handle Feedback: Incorporating client feedback is essential to our long-term growth. When clients make requests you’ll uncover their goals analyze the request problem-solve when needed and provide feedback to our product team.

You have

• 2+ years in Sales Customer Success or Account Management

• Preferred experience working at a high-growth B2B startup

• Excellent written and verbal communication skills

More about you

• Self-directed: You don't wait for direction on how to solve customer problems. You own outcomes.

• Detail-oriented: You track everything that matters—timelines blockers implementation steps contract terms.

• Analytical: You connect dots between customer requests business impact and product improvements.

• Relationship builder: You genuinely care about customer success and build trust quickly through honesty and follow-through.

• Calm under pressure: You handle escalations tough conversations and tight timelines without losing perspective.

Why work with us

• You'll work at a company growing quickly yet sustainably. We’re profitable with plenty more opportunity ahead.

• Competitive pay equity and benefits. The base salary for this role is $80000 - $140000.

• We're a remote company. Work from wherever you want in the Americas.

• Smart people and a great culture. See our company handbook.

What We Do

Tremendous is a payouts platform enabling businesses to send money prepaid cards and gift cards to people around the world. Used by researchers at Google and MIT marketers at Casper and Lyft and institutions like United Way and the Federal Reserve Bank Tremendous has orchestrated nearly 10 million payouts. Over 4000 organizations agree: a Tremendous payout is almost as delightful to send as to receive. We're 45 people fully remote highly profitable and self-funded (yes crazy we know). Even if you like your job you'll probably be happier at Tremendous. Come work with us!