Customer Marketing Manager

• Own the full end‑to‑end execution of customer campaigns for marketing Cloud add‑on products to existing Cleo customers.
• Translate company product add‑ons into clear repeatable customer campaign plans across multiple channels
• Lead cross‑functional contributors across Product Product Marketing Sales Solutions Customer Success and Marketing.
• Define customer campaign objectives success metrics timelines and key dependencies.
• Identify and communicate hurdles impacting progress and act as the single point of accountability for campaign execution and outcomes.

• Partner with cross‑functional teams to identify target customer segments
• Define customer expansion triggers / signals such as usage patterns maturity integration needs compliance requirements or supply‑chain complexity.
• Utilize persona‑specific value propositions for IT supply chain and operations leaders
• Ensure campaigns are anchored in real customer pain points and buying moments - not theoretical use cases.

• Collaborate with Product Marketing to develop customer campaign messaging narratives and proof points.
• Work with Marketing to align positioning across email in‑app assets website content webinars demo videos and supporting materials.
• Partner with Sales Enablement and Solutions to deliver demos solution walkthroughs and technical validation assets.
• Equip Sales and CSMs with the right talk tracks decks FAQs and resources. related to campaign execution.

• Serve as the orchestrator across teams ensuring alignment accountability and timely execution.
• Lead weekly execution meetings standups and retrospectives.
• Manage timelines risks and dependencies across marketing motions sales motions CSM outreach and product/solutions participation.
• Be a problem solver by removing blockers and escalate to leadership when needed.

• Coordinate multi‑channel promotion plans with Marketing including lifecycle/email in‑app messaging sales‑led outreach and webinar/event promotion.
• Ensure campaigns are cohesive and consistent across all customer touchpoints.

• Partner with the CMO and CRO to define KPIs and campaign targets.
• Track leading and lagging campaign metrics including engaged accounts qualified opportunities pipeline creation campaign conversion and ACV bookings.
• Collaborate with Marketing Ops and Revenue leaders to build dashboards and analyze performance.
• Use data to continually refine targeting messaging and campaign structure - creating a closed feedback loop with all stakeholders.

• Revenue Mindset: Focused on pipeline & bookings-not just top‑of‑funnel vanity metrics.
• Strong Operator: Brings structure cadence and discipline to cross‑functional execution.
• Cross‑Functional Project Management: Influences without authority across Product Sales CS and Marketing.
• High Bar for Execution: Drives campaigns to completion not just kickoff.
• Clear Communicator: Able to confidently present to C‑level leaders and senior executives about campaign performance
• Customer Marketing: Ability to create creative approaches for engaging customers for public advocacy and expansion purposes

• Bachelor's degree required.

• 3 -5 years in B2B SaaS marketing revenue programs or GTM roles.
• Demonstrated ownership of pipeline revenue impact and expansion‑focused campaign outcomes.
• Experience partnering closely with Sales CS Product and Solutions teams.
• Experience working with solutions engineering or professional services teams.
• Familiarity with Salesforce CRM marketing platforms (6Sense SalesLoft) lifecycle tools and AI‑enabled systems.
• Proven project management ability and influence without authority.
• Strong communication organization and stakeholder‑management skills.
• Experience with usage‑based expansion models product‑led signals or lifecycle marketing.
• Comfortable with CRM automation and analytics platforms.

• Compensation: $95000 to $115000 + Bonus potential
• Great Healthcare + Dental + Vision
• Flexible PTO
• Culture of support encouraging Life-Work balance
• 401k match
• FSA and HSA options
• Employee Assistance Program
• Paid Parental Leave
• Representing a company with 4000+ clients and a 99% retention rate
• Accelerated title and salary growth potential
• A fun and energetic work environment that makes you excited to go to work every day

What We Do

Join. Grow. Lead the Future of Supply Chain. At Cleo we don’t just integrate supply chains—we orchestrate them. As the pioneer and global leader of the Supply Chain Orchestration software category Cleo is helping thousands of companies around the globe drive transformation deliver excellence and shape the future of their global operations. Whether you're joining us from outside or growing within Cleo is your platform to lead with purpose innovate with impact and thrive in a culture that champions your growth. Why Join Us? Strategic Influence: Be at the helm of global supply chain strategy driving decisions that impact customers partners and communities worldwide. Innovation-Driven Culture: Work with the latest in AI automation and digital supply chain platforms to solve complex challenges. End-to-End Visibility: Lead across planning sourcing logistics and fulfillment—connecting dots others can’t see. Sustainability at the Core: Help build ethical transparent and sustainable supply chains that make a difference. Why Grow with Us? Leadership Development: Access world-class programs executive mentorship and rotational opportunities to accelerate your career. Internal Mobility: We prioritize internal talent—your next big opportunity could be just one conversation away. Recognition & Impact: Your ideas matter. Your leadership is visible. Your success is celebrated. Inclusive Community: Thrive in a diverse collaborative environment where every voice is heard and respected. Our Promise We are a top talent destination for supply chain leaders technology who want to make bold moves solve real-world problems and grow without limits. Whether you’re stepping into your first leadership role or scaling new heights your journey starts here. Cleo … never stops

Why Work With Us

Cleo’s people share a genuine respect for each other and for the future we’re helping our customers to create. Beyond guiding how we act and more important than driving us to deliver solutions that help our company and our customers succeed our core focus on Appreciation creates something even more essential for everyone: enduring value.

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