Customer Product Engineer

The Role

Our Customer Engineering team works closely with Alchemy's customers to ensure a great user experience to help them maximize the value they get from the platform. You will manage the relationship from the start to ensure a smooth on-boarding experience and set up customers for ongoing success. You will ensure prompt and effective resolution of questions problems and requests. You will use your first-hand knowledge of our customers to inform our product roadmap and aggregate feedback to product and engineering teams.

In this role specifically you will work directly with our Account Abstraction and Wallet Services team to provide hands on product specific customer support scale this support system and shape feedback into product decisions.

This role is meant for someone with a technical background who is looking to work with multiple sides of the business with the main focus on delivering results for customers.

What You'll Do:

• Provide hands on technical support within the Account Abstraction product vertical

• Deliver a stellar customer experience

• Scale support through internal tooling and runbooks as well as contribute to devX improvements

• Understand customer needs and how to meet unique challenges and goals

• Determine gaps and new features we should build to iterate and improve our offering partnering with internal teams to drive long term solutions

• Be the voice of the customers

• Build and maintain ongoing relationships with complex stakeholders both internally and externally

• Work in a quickly changing environment

• Drive referrals from our customers

What We're Looking For:

• 1+ years of experience in a software development role

• Technical degree

• Experience and interest in Account Abstraction / Wallet Services

• Strong analytical skills

• Ability to understand and troubleshoot complex technical issues

• Strong communication skills with internal and external stakeholders

• Excellent people skills to monitor and measure customer performance

• Interest in technology blockchain crypto

• Experience with blockchain a large plus

• Founded a company or built side projects a plus

• Experience in startups a plus

More on the Role:

Alchemy is committed to offering competitive compensation including base salary as well as equity. Additionally Alchemy offers comprehensive medical dental and vision coverage as well as other benefits such as 401k and unlimited flexible time off.

The base salary range for this position is estimated to be between $120000 - $300000 annually. Please note this range reflects base salary only and does not include bonus equity or benefits. Your salary will be determined by various factors including relevant experience skill set qualifications and other business needs.

What We Do

Alchemy powers the top blockchain companies globally and has been featured in TechCrunch Forbes Bloomberg and elsewhere. Our mission is to bring web3 to a billion people by providing builders with the tools they need to build exceptional onchain products. Alchemy is the only complete developer platform that offers the powerful APIs SDKs and tools necessary to build and scale onchain apps and rollups. Our infrastructure powers 70% of the top web3 teams 90%+ of web2 companies building in web3 and 100+ million end users. Our customers include top web3 brands like Polymarket OpenSea Circle WorldCoin as well as major global brands like Shopify and Adobe. The Alchemy team draws from decades of deep expertise in massively scalable infrastructure AI and blockchain from leadership roles at leading companies and universities like Google Microsoft Facebook Stanford and MIT. We're backed by the world's leading VCs and institutions including Lightspeed Silver Lake a16z Coatue Pantera Addition Stanford University Coinbase and Charles Schwab among others.

Why Work With Us

Alchemy is on the cutting edge of web3 working to bring the life-changing potential of this technology to everyone. By thinking big and moving fast we’re tackling the challenges of innovation and creating a future with massive global impact. Working it Alchemy is a chance to learn and grow in ways you've never even imagined. It’s an opportunity

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