Customer Service Agent canada

Surveillance Lanvac Inc is the largest wholesaler of monitoring services in Canada, for over 40 years we have been providing alarm monitoring services through our dealer network across the country.

Operating 24/7 creates some unique opportunities and we are expanding our Evening teams from 15:00 to 23:00.

We are also looking for Overnight teams 23:00 to 07:00

You must be Bilingual French/English for this position.

Join the awesome Lanvac Customer Service Team!

Requirements

What are the responsibilities:

· Advise our clients of alarm activity, dispatch police/fire/ambulance as required

· Commit to doing the very best work you can do

· Help our efforts in a continuous improvement environment

· Be a positive team member and help others when the opportunity presents itself

· Represent our clients professionally at all times

· Be reliable for your teammates and our clients

What are the requirements to be successful:

· Strong, demonstrated customer service skills

· The discipline to provide amazing service in a work from home setting

· A dedicated space to work without distraction or interruption

· Excellent communications skills

· Must be engaging and enthusiastic

· A smiling, positive attitude

· Ability to work in a fast-paced environment

Benefits

What We Offer You:

100% work from home position

· Competitive wages and benefits

· We offer unique and effective Virtual training

· Ongoing training and development

· Career path development

Our new team members require access to a computer with a webcam for the first few weeks of their training. After that Lanvac will ship all the required hardware. Access to the internet router (not wireless) is required and not usually an issue for most people.