Customer Service Associate / Main Mail room

Job Description

Essential Duties and Responsibilities:• Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail.• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).• Researches and routes unidentified and generic mail.• Coordinates, stages, and transports bulk mail items.• Receives, logs, delivers and tracks messenger items.• Coordinates and processes customized packaging and other customer special requests.• Follows all processes established in the client standard operating procedures (SOPAs).• Monitors packages for hazardous and suspicious materials.• Follows established customer inquiry processes and responds to customer needs and requests.• Promptly informs supervisor of potential problems or customer concerns.• Maintains accurate records of customer inquiries and fulfillment of requests.• Maintains delivery lists and mail cart folders with updated names and locations.• Performs other duties as assigned.