Customer Service Professional II

• Receives inquiries from customers from various sources (phone and email) answers questions and/or resolves individual problems.
• Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home invoicing label and inspection etc. opening new projects and supporting a smooth communication between customers and UL departments.
• Collects customer product information identifies the industry that will perform work and communicates completion time commitments.
• Prioritizes customer needs determines any special requirements and obtain required information and samples to open the project.
• Organizes customer information by classifying and segmenting the customer entering new or updated information into database etc. using the Customer Relationship Management (CRM) system.
• Provides support for non-technical customer requests including questions/issues such as billing inquiries service requests and general UL information.
• Assembles all required reports and documents to be sent to the client in a complete package measures and monitors customer satisfaction through customer satisfaction reviews follows up on concerns informs customer of the certification and closes the project.
• Actively participates in teams to continuously improve and drive quality into ULs service to the customer.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as required.

• Higher Secondary Education (High School Diploma) and generally one year of customer service or sales experience.
• Demonstrated ability to respond appropriately to customer needs.
• Demonstrated ability to successfully multi-task.
• Demonstrated ability to work effectively with a diverse team.

What We Do

A global leader in applied safety science UL Solutions transforms safety security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing inspection and certification services together with software products and advisory offerings that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate launch new products and services navigate global markets and complex supply chains and grow sustainably and responsibly into the future. Our science is your advantage.

Why Work With Us

Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society and we are proud that our culture is centered on integrity collaboration inclusion and excellence.

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