Customer Service Representative - Express Scripts

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Representative - Express Scripts based in United States.

This role offers the opportunity to make a meaningful difference by supporting customers with important healthcare and pharmacy-related needs. As a Customer Service Representative, you will be the first point of contact for members, providers, and pharmacies, providing guidance, resolving concerns, and delivering a high-quality service experience. You will work in a fast-paced remote environment where empathy, problem-solving, and communication skills are essential. The position combines customer advocacy with operational excellence, requiring attention to detail and the ability to manage multiple systems efficiently. Join a team focused on improving healthcare experiences and helping people navigate critical moments with confidence.

• Handle inbound calls from members, providers, and pharmacies regarding pharmacy benefit programs, prescription services, and mail-order pharmacy support.
• Manage a high volume of customer interactions while navigating multiple applications and systems to provide accurate and timely assistance.
• Resolve customer questions and concerns through effective problem-solving, aiming for first-call resolution whenever possible.
• Deliver consistent, compassionate customer service while meeting or exceeding established call center performance standards.
• Build trust with customers by demonstrating patience, empathy, professionalism, and a commitment to helping resolve their needs.
• Collaborate with internal teams and cross-functional partners to address issues and improve the overall customer experience.
• Participate fully in required training programs and maintain reliable attendance and availability.

Requirements

• High school diploma or equivalent required.
• Minimum of 1 year of customer service or call center experience.
• Strong verbal and written communication skills with the ability to interact professionally with diverse customers.
• Ability to remain calm, patient, and solution-oriented when handling challenging conversations.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities.
• Comfortable working with computers, multiple applications, and digital systems simultaneously.
• Intermediate proficiency with Microsoft Outlook or similar productivity tools.
• Ability to work effectively in a remote environment with a dedicated workspace free from distractions.
• Reliable home internet connection through cable broadband or fiber optic service with minimum speeds of 10Mbps download and 5Mbps upload.

Benefits

• Competitive hourly compensation ranging from $17.75 to $19.00 per hour, based on experience and location.
• Eligibility for an annual bonus program.
• Medical, dental, and vision insurance beginning on the first day of employment.
• Well-being and behavioral health support programs.
• 401(k) retirement plan.
• Company-paid life insurance.
• Tuition reimbursement opportunities.
• Paid time off starting at a minimum of 18 days per year.
• Paid holidays and leave programs.
• Flexible remote work environment.