Customer Service Representative - Family Practice - Glendale (M:11am-8pm / Tue-Fri:8am-5pm)

This position is responsible for providing patient service in a clinical environment and maintaining patient demographic information. The Customer Service Representatives (CSR) must additionally be able to perform patient scheduling duties, process payments/co-payments, and perform other cashiering functions. Essential Functions • Updates patient demographics and verifies insurance information per visit. • Collects payments and provides receipts. • Performs cashiering responsibilities such as closing daily batch, balancing cash drawers, and allocating the money into the safe. • Ensures completion of all forms and obtains the required signatures. Notes in the system regarding the release of information, privacy policy, and assignment of benefits. • Schedules appointments and provides patients with future appointment details. • Obtains medical records for same day appointments. • Provides efficient and courteous phone support including answering patient questions/concerns, directing patients to the correct department, and coding telephone encounters to the correct department. • Maintains regular and predictable attendance. • Performs Other duties as required. Minimum Qualifications: • High school diploma or general education degree (GED) Preferred Qualifications: • At least one (1) year of previous service-oriented experience • Bilingual in English and Spanish Job Type: Full-time Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance People with a criminal record are encouraged to apply Education: • High school or equivalent (Required) Experience: • Medical receptionist: 1 year (Preferred) Language: • Spanish (Preferred) Work Location: In person