Compensation
This employer didn't list pay. Model a likely range with the calculator.
Model this offer in the calculatorJob description
Who we are: Founded in 2001 Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events artists and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025 we believe that our People are our greatest competitive advantage. To support our People we have built a company culture that empowers our employees to embrace challenges encourages unity through collaboration and seeks to constantly evolve by leveraging data and inspiring innovation.
We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation we actively embrace the use of AI tools to enhance decision-making improve workflows and produce better outcomes for our customers.
Overview: As a Customer Service Representative on the Seller Operations team at Vivid Seats you will serve as a key point of contact for our sellers and customers ensuring a seamless experience from purchase to event. This role requires effective communication skills multitasking attention to detail and a strong interest in live events. You’ll be responsible for managing inquiries resolving order-related issues and supporting operational excellence across the team.
How your role contributes to the success of Vivid Seats:
- Respond to customer and seller inquiries via phone live chats and emails in a timely and professional manner.
- Resolve order-related concerns by identifying issues and providing appropriate solutions.
- Monitor and confirm pending orders to ensure timely fulfillment.
- Build and maintain positive relationships with sellers to support successful transactions.
- Collaborate with internal teams to improve processes and service standards.
- Additional projects as needed.
How your role expectations will progress in the first 30 60 and 90 days:
30 days in:
- Complete new hire orientation gaining the knowledge and resources about how Vivid Seats operates and the live event industry you need to be successful.
- Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
- Gain industry knowledge experience and critical thinking to proactively identify potential order issues and find solutions to problems.
60 days in:
- Investigate instances in which customer experience has been affected determine where fault lies and resolve issues fairly and constructively.
- Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
- Navigate order queue and determine what requires attention to provide real-time assistance.
90 days in:
- Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
- Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What you’ll bring:
- Excellent verbal and written communication skills.
- Strong attention to detail organization and time management abilities.
- Proven problem-solving and decision-making skills.
- A proactive and solution-oriented mindset.
- Interest in the live entertainment industry and a desire to learn.
- Ability to work in a fast-paced environment.
- A proactive mindset toward embracing experimenting and integrating AI tools to drive efficiency elevate your work and contribute to a culture of innovation.
Office Location: Coppell TX
We have multiple openings on this team with the following schedules:
- 3:30PM -12:00AM (Mon/Tues off with Wed/Thurs/Fri in office)
- OR 3:30PM - 12:00AM (Wed/Thurs off with Mon/Tue/Fri in office)
- Hybrid model not fully remote
Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include annual bonus incentives; FLEX PTO; mental health days; medical dental and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can range. Factors which may affect starting salary include geographic market relevant skills/experience education and other qualifications.
Salary: $37000 base salary with overtime eligibility
Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.
Skills Required
- Excellent verbal and written communication skills.
- Strong attention to detail organization and time management abilities.
- Proven problem-solving and decision-making skills.
- Proactive and solution-oriented mindset.
- Interest in the live entertainment industry and desire to learn.
- Ability to work in a fast-paced environment.
- Willingness to embrace experiment with and integrate AI tools to drive efficiency.
- Ability to work a hybrid schedule in Coppell TX and the specified evening shift (3:30PM-12:00AM) with scheduled in-office days.
What the Team is Saying
Vivid Seats Compensation & Benefits Highlights
- Healthcare Strength—The package includes medical dental vision and mental‑health programs with options such as PPO/HSA/HMO and telehealth support. Employer‑paid life/AD&D and short‑ and long‑term disability further reinforce coverage depth.
- Retirement Support—A defined‑contribution 401(k) with company match is offered and described as competitive with participation covering most employees. This establishes a clear savings backbone alongside salary.
- Wellbeing & Lifestyle Benefits—Distinctive live‑event value comes from monthly ticket credits/discounts complemented by catered meals/snacks wellness programs gym access commuter benefits and home‑office stipends. Hybrid/flexible work further supports day‑to‑day balance.
Vivid Seats Insights
What We Do
Founded in 2001 Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events artists and teams they love. Based on the belief that “Life Happens Live” the Chicago-based company provides exceptional value by providing one of the widest selections of events and tickets in North America and an industry leading Vivid Seats Rewards program where all fans earn on every purchase. Through its proprietary software and unique technology Vivid Seats drives the consumer and business ecosystem for live event ticketing and enables the power of shared experiences to unite people.
Why Work With Us
We build products that connect people and create lasting memories. If doing meaningful work inspires you you’re our kind of people. We are passionate about facilitating amazing fan experiences and just as intent on providing compelling experiences for our employees. Create and attend incredible live event experiences with us!
Gallery
Vivid Seats Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Similar Jobs
Vivid Seats
Expedited Resolutions Associate
Related roles