Customer Service Representative (Remote)

At American Income Life we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected collaborative and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview:

Could you be our next Customer Service Representative? American Income Life is looking for a Customer Service Representative to join the team!

In this role you will provide excellent customer service by explaining policy coverage and claim status and assisting with claim payments or other policy information to policyholders and/or interested third parties.

This is a remote / work-from-home position.  

What You Will Do:

• Heavy phone contact with policyholders providers and interested third parties.
• Process policyholder requests from correspondence phone calls and emails
• Review and maintain new and revised procedures regarding policy information.
• Maintain department standards for the number of calls average handle and time management.
• Pay differential available for Bilingual employees (Eng/Span).

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What You Can Bring:

• High school diploma or equivalent required some college preferred.
• At least one year of office experience preferred. Telecommunications experience is a plus.
• A background in life and Health insurance as well as knowledge of insurance operations is desired.
• Customer service background and strong phone skills.
• Excellent written and oral communication.
• Excellent organization skills.
• Must be able to maintain confidentiality.
• Excellent alpha and number recognition skills
• Demonstrated mathematical abilities.
• Basic PC skills.
• Ability to handle high-stress situations calmly and with tact and professionalism.
• Strong decision-making skills with the ability to analyze situations and make logical conclusions.
• Must be able to type at least 30WPM.

How American Income Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work but thrive at American Income Life:

• Competitive compensation designed to reflect your expertise and contribution.

• Comprehensive health dental and vision insurance plans because your well-being is fundamental to your performance.

• Robust life insurance benefits and retirement plans including a pension plan.

• Paid holidays and time off to support a healthy work-life balance.

• Parental leave to help our employees welcome their new additions.

• Subsidized all-in-one subscriptions to support your fitness mindfulness nutrition and sleep goals.

• Company-paid counseling for assistance with mental health stress management and work-life balance.

• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.

• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy realize your path and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life your voice matters.

What We Do

Globe Life is an insurance company with a mission centered on protecting the financial futures of working families. The company has operated for over a century built on a foundation of discipline ethics and long-term thinking. Employees at Globe Life don't simply work in insurance. They help safeguard futures show up in meaningful moments for real people and contribute to something larger than a paycheck. The company's guiding statement "We Make Tomorrow Better for Families and for the People Who Help Protect Them" reflects both its public mission and its commitment to the people who carry that mission forward every day.

Why Work With Us

Globe Life protects real families' financial futures giving everyday work deeper meaning. Rooted in 100+ years of stability ethics and integrity it's a place where employees grow with confidence. The culture values clarity respect and accountability with real mobility visible advancement and intentional leadership development.

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