Customer Service Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Specialist based in the United States.

As a Customer Service Specialist, you will play an important role in helping individuals and families access valuable support resources and services. Working remotely in a fast-paced, service-focused environment, you will provide compassionate assistance through phone and written communication while ensuring each interaction is handled with professionalism and care. This position offers the opportunity to make a meaningful impact by connecting people with the right solutions during important moments. You will use strong communication skills, empathy, and problem-solving abilities to assess needs and deliver personalized guidance. Success in this role requires organization, attention to detail, and a genuine commitment to creating positive customer experiences. If you enjoy helping others and thrive in a collaborative environment, this role provides a rewarding opportunity to contribute to a mission-driven organization.

• Provide exceptional customer service to employees and their families by understanding their needs and connecting them with appropriate resources and referrals.
• Conduct targeted conversations to assess individual situations and gather relevant personal information required to identify suitable support options.
• Obtain geographic preferences and specific criteria to deliver accurate and personalized recommendations.
• Communicate clearly and professionally through phone and written interactions with clients and service providers.
• Handle customer questions and concerns with empathy, patience, and effective problem-solving skills.
• Perform quality assurance follow-up calls to ensure customer satisfaction and service effectiveness.
• Maintain accurate records and complete data entry with strong attention to detail, grammar, and documentation standards.
• Consistently uphold service quality standards while managing multiple priorities in a fast-paced environment.
• Complete additional operational tasks and responsibilities as assigned by leadership.

Requirements

• Bachelor’s degree required.
• Strong written and verbal communication skills with the ability to engage customers professionally and empathetically.
• Proven customer service skills with a focus on delivering positive and supportive experiences.
• Ability to manage sensitive conversations with discretion, patience, and professionalism.
• Strong conflict resolution and problem-solving abilities.
• Excellent organizational skills with the ability to prioritize tasks effectively.
• Strong interpersonal and relationship-building skills.
• Ability to work independently while maintaining accuracy and productivity in a remote environment.
• Comfortable using technology and digital tools to manage customer interactions and documentation.

Benefits

• Fully remote work opportunity based in the United States.
• Competitive hourly compensation of $18.27 per hour.
• Consistent Monday–Friday schedule, 11:30 AM–8:00 PM EST.
• Comprehensive benefits package.
• Paid time off and retirement plan with 401(k) matching.
• Training and professional development opportunities.
• Tuition reimbursement support.
• Gym reimbursement and wellness rewards programs.
• Access to employee assistance and wellbeing services.
• Mentorship program and employee exchange opportunities.
• Comprehensive training provided to support success in the role.
• Inclusive and supportive workplace culture focused on employee wellbeing and growth.