Customer Solutions Director

Ericsson

Customer Solutions Director

Posted 8 Hours Ago

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Plano TX USA

Hybrid

Expert/Leader

Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)

We are shaping the future of digital connectivity the world relies on.

The Role

Own end-to-end cloud infrastructure solutions for AT&T engagements lead technical workshops manage vendor and open-source ecosystem relationships translate business requirements into CNIS-based solutions and drive cross-functional execution across sales delivery product support and engineering.

Summary Generated by Built In

Join our Team
Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's H-1B1's E-3's O-1's and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.
About this opportunity
Ericsson is looking for a Customer Solutions Director Cloud Infrastructure based in Plano TX to own the end-to-end technical solution for AT&T cloud infrastructure engagements - from early solution shaping through deployment lifecycle management and operational readiness. This role ensures solutions are technically sound commercially viable aligned with Ericsson's portfolio strategy and tailored to AT&T's network evolution roadmap. The ideal candidate will understand both Ericsson's full-stack Cloud Native Infrastructure Solution (CNIS) model and alternative shared-responsibility models and can clearly communicate trade-offs across performance lifecycle security cost and time-to-market.
What you will do

Serve as Customer Solution Responsible for AT&T cloud infrastructure engagements spanning CNIS compute hardware server platforms networking storage and lifecycle management
Lead technical discussions and workshops with AT&T across CNIS Kubernetes hyperscaler platforms third-party CaaS Cloud RAN infrastructure and cloud-native evolution
Own technical relationships with third-party vendors and suppliers coordinating with Ericsson teams to resolve architecture gaps integration issues and roadmap dependencies
Manage ecosystem and open-source community engagements with AT&T to align priorities around cloud infrastructure strategy and roadmap outcomes
Provide technology thought leadership by shaping cloud infrastructure strategy and communicating emerging technology implications across AI CNIS Kubernetes and telecom cloud ecosystems
Translate AT&T business operational and technical requirements into end-to-end cloud infrastructure solutions aligned with Ericsson portfolio roadmaps
Drive cross-functional alignment across Ericsson sales delivery product support and engineering teams to ensure solution consistency and customer-ready execution

The skills you bring

Bachelor's degree in Electrical Engineering Computer Engineering Computer Science Telecommunications or related field; Master's preferred
10+ years of experience in virtualization cloud infrastructure telecom cloud or large-scale operator network solution engineering
Deep understanding of Kubernetes container orchestration cloud-native infrastructure CaaS operating models and operational automation
Strong working knowledge of Ericsson CNIS including CaaS hardware management lifecycle management and observability
Familiarity with hyperscaler cloud and edge infrastructure models (public hybrid and on-premises) for telecom workloads
Experience with third-party CaaS platforms such as Red Hat OpenShift including shared-responsibility models and operational trade-offs
Strong technical knowledge of server platforms COTS hardware CPU architecture hardware acceleration storage and infrastructure performance
Working knowledge of GPUs accelerator lifecycle considerations and their role in AI and telecom workload performance
Solid understanding of routing switching network fabrics VLANs and connectivity requirements for telecom cloud deployments
Ability to explain complex architecture decisions and trade-offs clearly to both technical and executive audiences
Demonstrated ability to work across multi-stakeholder multi-vendor environments with strong ownership and follow-through

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences perspectives and skillsets. We truly believe this approach drives innovation which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer learn more.
If you need assistance or to request an accommodation due to a disability please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities duties and skills required for this position and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Domain Sales Manager
Compensation and Benefits at Ericsson
At Ericsson we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including but not limited to location and the candidate's combination of job-related knowledge qualifications skills education training and experience.
Sales Incentive Plan: Your pay also includes the opportunity for sales incentives as a part of Ericsson's Sales Incentive Plan. Actual payouts are based on performance of the business against the unit's objectives individual performance and the individual incentive target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation up to 3 personal days per year 11 annual holidays 8 hours of volunteer time and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs educational assistance matching gifts and recognition programs.
#BI-Hybrid

Skills Required

Bachelor's degree in Electrical Engineering Computer Engineering Computer Science Telecommunications or related field
Master's degree
10+ years of experience in virtualization cloud infrastructure telecom cloud or large-scale operator network solution engineering
Deep understanding of Kubernetes container orchestration cloud-native infrastructure and CaaS operating models
Strong working knowledge of Ericsson CNIS including CaaS hardware management lifecycle management and observability
Familiarity with hyperscaler cloud and edge infrastructure models (public hybrid on-premises) for telecom workloads
Experience with third-party CaaS platforms such as Red Hat OpenShift and shared-responsibility models
Strong technical knowledge of server platforms COTS hardware CPU architecture hardware acceleration and storage
Working knowledge of GPUs and accelerator lifecycle considerations for AI and telecom workloads
Solid understanding of routing switching network fabrics VLANs and telecom cloud connectivity requirements
Ability to clearly explain complex architecture decisions to technical and executive audiences
Demonstrated ability to work across multi-stakeholder multi-vendor environments with strong ownership

What the Team is Saying

Ericsson Compensation & Benefits Highlights

Healthcare Strength—Healthcare coverage includes employer‑verified medical dental and vision plans along with HSAs/FSAs and EAP/mental‑health support. Wellbeing initiatives are highlighted as part of Life at Ericsson.
Retirement Support—Retirement programs include a 401(k) with company matching that is employer‑verified with mentions of match levels varying by time and team and pension support in some regions. This is frequently cited as a solid pillar of the package.
Parental & Family Support—Paid parental leave is described as competitive in many U.S. postings with examples up to 16 weeks maternity and 6 weeks parental/adoption at 100% pay. Family‑friendly policies and return‑to‑work support are also called out.

Learn more about Ericsson's Compensation & Benefits →

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The Company

HQ: Stockholm

88000 Employees

Year Founded: 1876

What We Do

Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks platforms and systems that billions of people businesses and societies depend on every day. We are a global leader in communications technology delivering mobile network infrastructure cloud software and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today nearly 80% of the world’s population accesses the internet via mobile networks and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced developing network APIs that open connectivity to the global developer ecosystem and applying automation and AI to make networks more intelligent efficient and resilient. Ericsson was the first company to launch live 5G networks on five continents and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36000 enterprise customers enabling secure high-performance connectivity for industries such as manufacturing aviation logistics utilities and public safety where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28000 employees in research and development backed by one of the strongest intellectual property portfolios in the industry with 60000+ granted patents. Our engineers researchers and technologists work across 100+ global R&D sites helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first AI-powered and cloud-driven future connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact today and for what comes next.

Why Work With Us

Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day tackle complex challenges in live environments and keep developing your skills and career in your own vision.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.

Typical time on-site: Flexible