Job Description
CloseFactor is the world’s first GTM operating system for revenue teams. With its unique set of tools, CloseFactor serves up tailor made opportunities with people who are ready to buy now. Using machine learning to automatically curate unstructured information about companies and extract meaningful insights that go-to-market teams can act on, CloseFactor identifies your best customers, empowering sales and marketing teams to hit their goals.
Our team is composed of Engineers from Google, LinkedIn, Apple, Netflix, Microsoft, Splunk and VMware. As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and building best-in-class solutions for our clients.
- Function as a trusted advisor with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value through relationship development
- Proactively grow the breadth and depth of strategic relationships within assigned customers
- Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from CloseFactor
- Closely manage and nurture accounts to identify and eliminate risk of attrition
- Ensure customers are aware of and educated on new features and releases
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
- Guarantee customer feedback is clearly captured and conveyed internally to enable ongoing improvement of CloseFactor products and services
What we’re looking for
- 4+ years of customer success, account management experience in driving successful solution-oriented client engagement, handling difficult internal and external business challenges, and delivering exceptional client service resulting in high client retention
- The ability to work in a high-energy, fast-paced environment, collaborating with other divisions to achieve strong results
- Ability to efficiently manage multiple customer projects simultaneously
- Experience in managing projects with multiple stakeholders and systems, sometime globally, and working within tight project and client timelines with resource constraints
- Excels at delivering informative, well-organized presentations with strong storytelling abilities
- Experience in building successful senior-level business relationships and facilitating conversations at all levels, including the C-suite
- A customer-focused mentality and passion for customers’ success with the ability to balance the needs of the customer with those of the business
- Proficiency in technology
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships
- Relevant business experience in demonstrating a commercial mindset and an understanding of selling moments
- High confidence, low ego
Benefits
- Fun, fast-paced, professional and collaborative environment
- Growth-stage company with many opportunities for advancement
- Medical, dental, and vision insurance covered 100%
- 401k plan
- Generous and flexible take what you need vacation policy
- Remote work-from-home policy
We encourage people from historically underrepresented backgrounds and all walks of life to apply. At CloseFactor, everybody belongs and we are actively creating a culture that values diversity, equity, and inclusivity. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. Come join us!
Date Posted
02/23/2023
Views
0
Similar Jobs
Business Analytics Senior Manager (Product, Healthcare) -
Views in the last 30 days - 0
View Details