Customer Success Manager at MD Clarity

Have you noticed that when you go to the doctor, often no one there can tell you what it will cost? If you think that’s as problematic as we do, join us in our mission to fix it.

We are currently seeking a Customer Success Manager to join our team remotely!

Position Overview:

This role reports Customer Success Director, Private Sector and interfaces with the Customer Success, Product, and Sales Teams. You will be responsible for retaining and growing accounts across our base of healthcare provider group customers. The Customer Success Manager is expected to leverage their understanding of our product and customers to help develop new ways to grow and retain customers.

Key Responsibilities:

Develop expertise in MD Clarity products, features, and functions
Build an understanding of our product team roadmap/pipeline and identify key features for introduction to existing customers
Build strategic partnerships with key customer stakeholders by being a trusted partner and subject matter expert
Contribute to the development of MD Clarity’s customer success process documentation and tools/templates
Work cross-functionally with multiple teams, including implementation & sales to ensure the successful onboarding of customers
Demonstrate value and ROI of our products through customer check-ins and business reviews
Maintain customer profiles in CRM (i.e. Hubspot)
Assist in identifying case study candidates and in the development of case studies along side marketing team as needed
Monitor your customer's accounts, and utilization of our products with the goal to grow monthly recurring revenue by guiding the adoption and use of our products & features
Analyze trends in engagement and outcomes data to ensure your customers’ long-term success with MD Clarity
Identify opportunities to deepen customer relationships across the customer lifecycle
Answer customer questions, resolve problems, and maintain customer satisfaction by providing problem-solving resources and partnering with other SMEs within the organization

Skills and Knowledge:

Excellent written and verbal communication skills
Aptitude to translate feedback from a variety of stakeholders into actionable plans
Ability to synthesize customer feedback into product improvements/new feature development
Intellectual curiosity to seek out answers until a topic is fully comprehended
Proven ability to build and grow executive-level relationships
Mastery in pivoting and adjusting to meet the needs of ambiguous situations or environments
Experience in identifying customer retention risks and building effective risk mitigation strategies
High energy and positivity

Education and Experience:

Bachelor’s degree
3-5 years of B2B healthcare experience in customer success or account management (experience working directly with healthcare provider organizations is a bonus!)

Role Progression:As a Customer Success Manager at MD Clarity, you’ll have the opportunity to grow as our organization grows, scaling Customer Success for a fast-growing company with staff across the US.

Why MD Clarity:

Our team is experiencing high growth and is at the forefront of innovation while loving a little bit of ambiguity along the way!
We are remote-first, with hybrid options at our offices in Seattle and NYC if you like to be in-person.
Competitive Benefits Package: Medical, Dental, & Vision premiums 100% covered for you and any dependents; 401(k) with employer matching; monthly wellness credit; employer HSA contributions; and more

More about MD Clarity:

MD Clarity is a social-impact-driven software company animated by two guiding principles: 1) that patients have a right to know what the financial impact will be on them when getting care; and 2) that doctors, nurses, and physician assistants deserve to be paid fairly by health insurers.

Our workflow automation software makes the healthcare experience easier and more transparent for patients and providers, and our products are already used by healthcare organizations that together serve hundreds of thousands of patient visits annually. We’re profitable and recently raised a new round of growth capital to accelerate adoption and scale our impact on the healthcare system.

Our fast-growing team combines decades of healthcare technology experience with engineering and business talent from Microsoft, Stanford, Spotify, Modernizing Medicine, GitHub, NYU Stern, EY-Parthenon, Georgetown, Johns Hopkins Medicine, Harvard, Deloitte, Vanderbilt, UPenn-Wharton, Cornell, and Northwestern, among others. We’re distributed among our offices in Seattle and New York City and many fully remote roles. In addition to our shared passion for improving patients’ healthcare experience, we’re united in valuing an inclusive workplace that empowers all with the autonomy, connection to the mission, and flexibility needed to innovate.

Must be eligible to work in the U.S. without Sponsorship

Customer Success Manager

Company

Location

Type

Job Description

Explore More

Date Posted

Views

Similar Jobs

Manager, Customer Operations and Support -

Senior Client Success Manager (Political & Advocacy) - Programmatic -

Account Manager -

Senior Manager, Product Manager, Product Studio -

Senior Manager, Accounting Advisory - Skilled Nursing Industry Clients -

information technology (IT) analyst - Mindrift