Customer Success Manager - Key

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - Key in the United States.

This role is centered on managing and growing strategic mid-market customer relationships within a modern, AI-driven CRM environment. You will act as the primary post-sale partner for key accounts, guiding clients from onboarding through renewal while ensuring they realize maximum value from the platform. The position combines relationship management, commercial ownership, and data-driven strategy to drive retention, expansion, and customer satisfaction. You will work closely with internal teams across sales, product, and support to deliver a seamless customer experience and uncover new growth opportunities. The environment is fast-moving, collaborative, and highly customer-centric, with a strong emphasis on ownership and measurable impact. This is a remote U.S.-based role with a focus on candidates located in the Central Time Zone.

In this role, you will be responsible for managing strategic customer relationships, ensuring long-term value realization, and driving both retention and expansion across assigned accounts.

• Own the full post-sale customer lifecycle, including onboarding, adoption, renewals, and expansion opportunities
• Build and maintain strong relationships with key stakeholders, acting as a trusted advisor to customer organizations
• Drive retention and renewal strategies while proactively identifying and mitigating churn risk
• Identify upsell and cross-sell opportunities based on customer needs and platform usage
• Use customer data and analytics to monitor account health, adoption trends, and success metrics
• Collaborate cross-functionally with sales, product, and support teams to ensure seamless customer experiences
• Advocate for customer needs internally by sharing insights that inform product and go-to-market improvements
• Expand relationships within accounts by identifying new stakeholders and use cases
• Provide consultative guidance to help customers optimize workflows and business outcomes through the platform

Requirements:

This role requires strong SaaS customer success experience, commercial acumen, and the ability to manage complex client relationships in a data-driven, fast-paced environment.

• 4–7 years of experience in customer success, account management, or client-facing SaaS sales roles
• Proven track record managing renewals, retention, and revenue expansion within B2B SaaS environments
• Strong ability to build trusted relationships with stakeholders, including executive-level contacts
• Experience identifying and executing upsell and cross-sell opportunities
• Data-driven mindset with the ability to analyze usage patterns, adoption metrics, and account health signals
• Excellent communication skills, with the ability to influence and present clearly across all levels of an organization
• Strong consultative approach to solving customer challenges and improving business outcomes
• Ability to manage multiple accounts and priorities in a fast-paced, evolving environment
• Collaborative mindset with experience working cross-functionally across internal teams
• Must be based in or aligned with the Central Time Zone (preferred requirement)

Benefits:

• Base salary range of $70,000–$90,000 plus commission based on ARR performance
• Unlimited paid time off
• Comprehensive healthcare coverage for employees and families
• 401(k) retirement plan with company match
• Paid parental leave
• Health and wellness reimbursement program
• Financial planning and legal support services
• Discounts on travel, entertainment, and pet insurance
• Employee referral bonus program
• Learning and development resources for career growth
• Remote work flexibility