Customer Success Manager (Community Strategist)

Company Overview

Mighty Networks is a community platform that uses advanced technology and AI to create what we call ‘people magic’—connecting members to each other to build relationships and create extraordinary engagement, revenue growth, and 99%+ profit margins.

By putting ‘people magic’ at the center of a digital business, creators and brands are generating more $1M communities on Mighty Networks than any other platform today through courses, paid memberships, challenges, and events.  

And with over 1M Mighty Networks created and some of the biggest names choosing Mighty, the platform is growing rapidly and we’re looking to expand our Customer Success team.

 The Opportunity

Mighty is pioneering an innovative community platform where brands, entrepreneurs, and creators (who we call “Hosts”) offer community, online courses, and paid memberships under their own brand.

Our fastest growing, flagship plan is Mighty Pro, which is our highest level of service, strategy, software, and AI, where a digital business can launch on their own mobile apps and website in just a few short weeks.

With over 380+ of the most successful brands, entrepreneurs, and creators on Mighty Pro, we’re growing our customer success management team to scale Mighty Pro to the next level. 

As a member of the Customer Success Management team you will have the opportunity to help build the team—centered on delivering to our Mighty Pro Hosts (what we call our customers) results they never thought were possible for their business.

The ideal candidate has a bias towards action and is obsessed with finding the strategic edge in data and experiences that ensures our customers win. The ideal candidate is hands-on in their execution, and results-oriented, with strong communication and problem-solving skills.

 Responsibilities

As a Customer Success Manager at Mighty, you’ll: 

• Train on Mighty’s unique and proven track record of Mighty Pro Host success—implementing well-understood programs across the life of a community. 
• Map out a wildly compelling success plan for each Mighty Pro Host for whom you’re stewarding that exceeds their goals—aiming to deliver results they don’t think are possible when they sign. 
• Proactively anticipate and plan for key moments and milestones in the annual life of a Mighty Pro Host. 
• Tap the whole of Mighty to identify and mitigate risks to our long term relationships with Mighty Pro Hosts.
• Creatively generate value by ensuring clear goals, key milestones, frequent check-ins, and Host and member satisfaction—capturing and sharing best practices from across our entire Customer Success function.
• Push clear, consistent, and methodical communication out from your Mighty Pro Hosts to Mighty Pro leadership, marketing, our product team, and customer advocacy to ensure that we continue to evolve the quality of Mighty Pro Host results and scale.  

 Qualifications

• You’re showing up to Mighty with a solid training in Customer Success—pointing to examples of customer results for which you can confidently take credit. 
• You can walk us through how you approach Customer Success—clearly articulating your principles of client relationship building, methods of communication, handling of difficult conversations, and running renewal processes to successful conclusions. 
• You have direct experience stewarding 5-or-6-figure accounts in verticals that give you confidence that you can help successful brands, entrepreneurs, and creators build incredible businesses through the power of community. 
• You thrive in a fast-paced, dynamic environment that’s growing rapidly. This means you love the challenge of scale and are constantly looking for ways of upleveling your impact and value created.
• You are radically curious, skilled in deeply active listening, fascinated by community-powered businesses, and are hungry to be a part of building a new and critical team at a pioneering start up. 
• You are fearless in executive communication (both to our high profile Hosts and internal leaders).
• You want to drive how innovative creators, entrepreneurs, and brands make the biggest impact in 2024 and beyond.