Customer Success Manager, Enterprise

Who We Are

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

About the Role: 

As an Enterprise Customer Success Manager, you will be the face of Motive for our largest customers. You will be responsible for assisting customers through the implementation process, proactively working to achieve and maintain full customer satisfaction for the duration of their product subscription while driving upsells and renewals. As a member of a fast-paced and tight-knit team, you will help support product and business development to satisfy customer needs along with developing internal tools to help the business gain scale. 

What You’ll Do: 

• Establish and oversee the customer's continued adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
• Continually learn about the needs of the client at all levels by proactively uncovering emerging pain points and expectations to get a more clear picture of how Motive can address problems and create satisfying solutions and outcomes
• Ensure the successful delivery of a detailed and complex sales offering while tracking and measuring the value the solution brings to the customer
•  Work collaboratively as part of the customer team by partnering, building plans and communicating with AEs, the Onboarding team, Professional Services, Sales Engineers and other internal colleagues to ensure aligned customer engagement and effective support
• Identify upsell and expansion opportunities in order to grow the NRR for your book while ensuring renewal and retention metrics are exceeded

What We’re Looking For: 

• 5+ years Enterprise Customer Success, Sales or Account Management experience
• A customer-centric thinker with a track record of delivering scalable solutions in a high-growth environment
• Strong project management skills with the ability to lead cross-functional teams to deliver results
• Ability to thrive in a high-growth, high-ambiguity environment; setting personal objectives and prioritizing activities based on impact. 

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

Please review our Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. 

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