NinjaOne

Customer Success Manager

Reposted 7 Hours Ago

Hiring Remotely in Oldsmar FL USA

Remote or Hybrid

Mid level

Information Technology • Productivity • Software • Infrastructure as a Service (IaaS)

Our mission is to simplify IT operations making IT teams more efficient and users more productive.

The Role

As a Customer Success Manager you'll manage customer accounts build strong relationships analyze needs and oversee solution delivery ensuring satisfaction and growth opportunities.

Summary Generated by Built In

Description
About the Role
As a NinjaOne Customer Success Manager you are an outgoing self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts and will build and maintain strong long-lasting customer relationships. As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne's Solutions while growing and maximizing profit for the company.
Location- Hybrid in Tampa FL or Austin TX- (In the office 4 days per week Mon Tues Thurs & Friday)
What You'll be Doing

You will be responsible for growing your individual book of business within your portfolio of existing accounts
Proactively engage and reach out to your accounts on a regular basis
As the "single point of contact" for those accounts you will build relationships to identify qualify sort and develop your own cross-sell and up-sell opportunities
Communicate with customers and react to client requirements quickly and efficiently
Analyze and understand the customer needs to present a solution that meets the customer requirements
Nurture build and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities
Research and document relevant contact information for existing leads in Salesforce
Utilize Salesforce to ensure activities are documented properly opportunities are forecasted accurately and information regarding the opportunity is communicated appropriately
Maintain knowledge of market conditions and competitive activities
Other duties as needed

About You

You have exceptional consultative skills including the ability to communicate clearly actively listen inspire project confidence and overcome objections
As customer advocate and product expert you excel at influencing and inspiring customers
Polished verbal and written communication skills
Resilient and calm you are able to guide customers through issues and escalations
You have a proven track record in achieving and maintaining sales targets
You have extensive IT knowledge
Bachelor's degree (preferred)
As an experienced Account Manager you enjoy "owning" a portfolio of accounts and guiding them through the customer journey

About Us
NinjaOne automates the hardest parts of IT to deliver visibility security and control over all endpoints for more than 30000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity reduce security risk and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding training and support. NinjaOne is #1 on G2 in endpoint management patch management remote monitoring and management and mobile device management.
What You'll Love
We are a collaborative kind and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package which includes medical dental and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability genetic information marital status veteran status or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

Top Skills

Salesforce

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The Company

HQ: Austin TX

2000 Employees

Year Founded: 2013

What We Do

NinjaOne the automated endpoint management platform delivers visibility security and control over all endpoints for more than 30000 customers in 130+ countries. The cloud-native NinjaOne platform simplifies endpoint management patching and visibility for environments at any scale. It is proven to increase productivity reduce security risk and lower costs. 

Why Work With Us

NinjaOne is proud to be an independent founder-led company. NinjaOne is filled with passionate driven people of all backgrounds. We’re proud to celebrate our differences and build a company based on integrity inclusion and acceptance. We invest in our staff and implement a policy of transparency with a flat organizational structure.