Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in the United States.

This role offers the opportunity to guide enterprise customers through successful adoption of cutting-edge AI technologies and maximize the value of advanced computing solutions.
You will serve as a strategic advisor, helping organizations transform their AI goals into measurable business outcomes.
The position combines customer relationship management, technical understanding, and cross-functional collaboration across product, engineering, sales, and services teams.
You will own the customer journey from onboarding and deployment through expansion, retention, and long-term partnership.
The ideal candidate brings experience managing complex enterprise accounts and a strong understanding of AI, cloud, or technical platforms.
This is an exciting opportunity for a customer-focused professional who wants to help organizations unlock the potential of enterprise AI at scale.

• Manage the complete post-sales relationship for a portfolio of enterprise customers, acting as the primary point of contact throughout onboarding, adoption, renewal, and expansion phases.
• Develop customer success plans aligned with business objectives, translating AI adoption goals into measurable outcomes and value realization strategies.
• Lead onboarding and deployment initiatives by coordinating closely with solutions engineering, professional services, product, and technical teams.
• Monitor customer adoption, platform usage, and engagement metrics to identify risks, improve satisfaction, and support long-term retention.
• Proactively identify opportunities for account growth by introducing additional solutions, use cases, and expansion opportunities across customer organizations.
• Represent the voice of the customer internally by sharing feedback, product needs, feature requests, and roadmap insights with product and engineering teams.
• Conduct executive business reviews to demonstrate ROI, adoption progress, usage trends, and strategic recommendations.
• Collaborate with sales, marketing, and technical teams to develop customer advocacy initiatives, references, and success stories.
• Build trusted relationships with both technical and executive stakeholders to ensure customers achieve maximum value from the platform.

Requirements:

• 5–10+ years of experience in Customer Success, Technical Account Management, or similar enterprise-facing roles.
• Experience supporting complex enterprise customers within AI/ML infrastructure, cloud computing, deep technology, SaaS, PaaS, or hardware/software environments preferred.
• Proven ability to manage multi-stakeholder accounts and establish strong relationships with executive-level business and technical audiences.
• Working knowledge of AI/ML workflows, large language models (LLMs), machine learning infrastructure, or high-performance computing concepts.
• Demonstrated success driving customer adoption, retention, expansion, and measurable business outcomes.
• Strong project management skills with the ability to coordinate multiple priorities and cross-functional initiatives.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical teams and executive audiences.
• Strong analytical mindset with the ability to identify customer trends, risks, and growth opportunities.
• Bachelor’s degree or equivalent experience in a technical, business, or related field.
• Experience with AI accelerators, GPUs, LLM fine-tuning, inference technologies, MLOps platforms, or enterprise AI solutions is a plus.
• MBA or advanced technical degree is preferred.

Benefits:

• Competitive base salary range of $148,500 - $181,500 USD.
• Comprehensive total rewards package including salary, equity opportunities, and employee benefits.
• Medical insurance coverage with 95% premium coverage for employees and 77% premium coverage for dependents.
• Health Savings Account (HSA) with employer contribution.
• Dental, vision, short-term disability, long-term disability, basic life, voluntary life, and AD&D insurance plans.
• Flexible Spending Account (FSA) options, including healthcare, limited-purpose, and dependent care accounts.
• Wellness benefits including Headspace subscription, fitness membership access, and healthcare support services.
• Employee Assistance Program with counseling and wellbeing resources.
• Opportunity to work on innovative AI technologies shaping the future of enterprise computing.
• Collaborative environment with experienced teams solving complex technical challenges.
• Professional growth opportunities within a rapidly evolving technology sector.