Customer Success Manager - Remote U.S.

• Managing regular monthly touch points with every customer in portfolio to gather usage, satisfaction, and feedback
• Provide training for new and escalated customers, preparing them success with Seamless AI
• Keeping track of customer organizational changes Identifying at risk customers, escalating and coordinating efforts to eliminate risks
• Communicate regularly with Sales on growth opportunities and increase portfolio Net Retention.
• Act as an escalation point to drive resolution in a timely, proactive manner

Apply today if you have:

• 1-3 years of customer success experience
• Excellent written and verbal communication skills
• Team player, able to work alongside several internal teams
• Detailed oriented, Well organized, Sales experience advantage
• Salesforce, Gainsight, Outreach, high density call volume experience advantage
• Ability to learn new technologies quickly and train others

Seamless.AI has been delivering the world's best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work and LinkedIn’s Top 50 Tech Startups 2020. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.