Job Description
WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire grow and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP) our vision is to make sophisticated marketing simple by unifying identity intelligence and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more go to www.zetaglobal.com.
Publisher Cloud - Customer Success Manager (Supply) About the Role
We are looking for a results-oriented Customer Success Manager to drive client outcomes and revenue growth across our publisher (Supply) partners.
In this role you will own a portfolio of accounts end-to-end responsible for renewals expansion and long-term partner value. You will act as a strategic advisor to your clients aligning Zeta’s solutions to their business goals while ensuring strong platform adoption and measurable performance.
You will operate with clear accountability to revenue targets pipeline development and account health while maintaining a high bar for client experience. This role requires a balance of strategic thinking operational discipline and proactive client engagement.
What You’ll DoOwn Revenue & Account Growth
- Own a book of business with accountability for renewals upsell and cross-sell within existing publisher accounts
- Build and manage a pipeline of expansion opportunities; maintain visibility into account growth and pacing to goals
- Monitor account performance against forecasts and identify risks and opportunities early
Drive Strategic Client Engagement
- Serve as the primary point of contact and trusted advisor for assigned accounts
- Lead client communications including business reviews (QBRs/ABRs/SBRs) performance updates and strategic planning sessions
- Develop a deep understanding of partner KPIs monetization strategies and success metrics
Deliver Performance & Insights
- Analyze campaign and platform performance to provide proactive data-driven recommendations
- Identify optimization opportunities and drive execution in partnership with internal teams
- Translate data into clear actionable insights that align with client goals
Lead Account Operations & Execution
- Own account planning reporting and overall account health tracking
- Maintain strong Salesforce hygiene including opportunity tracking forecasting inputs and activity documentation
- Lead platform demos onboarding and training sessions to drive adoption and value realization
Collaborate Cross-Functionally
- Partner with Sales Supply Operations Product and Support teams to deliver consistent client outcomes
- Support RFP responses and strategic opportunities in partnership with Sales
- Surface client feedback and insights to inform product and operational improvements
Requirements
- 3–6+ years of experience in Customer Success Account Management or Publisher Partnerships (Supply Side)
- Demonstrated ability to drive renewals and grow revenue within existing accounts
- Strong client-facing presence with the ability to influence both day-to-day and executive stakeholders
- Experience managing multiple accounts with competing priorities and deadlines
- Data-driven mindset with the ability to translate performance into strategic recommendations
- Strong operational discipline including experience with CRM tools (Salesforce preferred) and pipeline tracking
- Excellent written and verbal communication skills
Preferred:
- Experience in digital media ad tech or publisher ecosystems
- Understanding of Ad Serving CRM data/audiences Ad Tags and Email Service Providers (ESP)
- Basic understanding of HTML and campaign setup processes
SALARY RANGE
The salary range for this role is $100000 - $120000.00 depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to and does not discriminate on the basis of an individual’s sex race color religion age disability status as a veteran or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation gender identity or expression.
We’re committed to building a workplace culture of trust and belonging so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate support and advocate for one another. Learn more about our commitment to diversity equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
#LI-RP1
#LI-Remote
Skills Required
- 5 years experience in Client Success or Account Management
- 7 years experience in digital media publisher or ad tech
- Experience managing and developing high performing teams
- Strong operational mindset and pipeline discipline
- Exceptional communication skills
- Deep understanding of Ad Serving and CRM Data/Audiences
- Basic understanding of HTML
What the Team is Saying
Zeta Global Compensation & Benefits Highlights
How does Zeta Global ensure its pay and bonus plans are competitive?
Zeta Global supports competitive compensation through a mix of base pay equity performance incentives financial benefits and employee feedback-informed rewards. The company’s total rewards approach connects compensation with ownership financial planning and benefits that support employees’ broader well-being.
- Competitive pay and incentives: Zeta lists competitive pay equity performance bonuses and an employee stock purchase plan as part of its compensation and total rewards offerings. Employees also describe compensation as a strength. A software engineer said Zeta offers “good compensation” “best appraisals and pay raise” and a “supportive work environment” while a director cited “compensation” as one of the strengths of the company.
- Equity and ownership: Zeta offers company equity and an employee stock purchase plan giving employees ways to participate in the company’s growth. Its broader financial benefits also include a 401(k) with company match monthly financial workshops commuter benefits and insurance coverage reinforcing compensation as part of a larger financial wellness package.
- Performance-oriented rewards: Employee reviews describe Zeta’s compensation as tied to performance and growth. One employee said “Zeta pays well” while another said compensation is “within industry range and revised every year.” A finance analyst cited “great incentives” and a director described Zeta as a place to “shape your career” with room to move up. (Comparably; Glassdoor reviews; Indeed reviews)
- Benefits that strengthen total rewards: Zeta’s rewards package extends beyond pay through health dental and vision insurance mental health benefits pet insurance flexible time off parental leave adoption assistance fertility and family-building support travel assistance for reproductive health procedures volunteer days and wellness resources. The company also says it uses wellness surveys and employee feedback to shape benefits updates including expanded parental leave and adoption assistance.
- External signals:
- Compensation sentiment: Employees on external review sites describe Zeta’s compensation as “good” “great” and competitive with reviews citing pay raises incentives benefits and performance-based earning potential. (Glassdoor reviews; Indeed reviews; Comparably)
- Benefits signals: External profile data lists company equity performance bonuses an employee stock purchase plan and a home-office stipend for remote employees.
- Financial wellness: Zeta’s benefits include 401(k) matching financial workshops insurance coverage and employee stock purchase participation.
Bottom line: Zeta Global’s compensation approach combines competitive pay performance incentives equity stock purchase access and broad benefits giving employees both near-term rewards and longer-term financial participation in the company’s growth.
Zeta Global Insights
What We Do
Zeta Global (NYSE: ZETA) is the AI Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire grow and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP) our vision is to make sophisticated marketing simple by unifying identity intelligence and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.
Why Work With Us
At Zeta people have the freedom to think creatively take initiative and grow. We value curiosity innovation and teamwork empowering everyone to use AI and technology in smarter ways to drive impact for clients consumers and each other while shaping the future together.
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Zeta Global Offices
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Employees engage in a combination of remote and on-site work.
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Date Posted
06/26/2026
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