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Model this offer in the calculatorJob description
Findigs is on a mission to make renting work for all of us. Renting is one of life’s most critical experiences yet the process is often slow opaque and unfair. We’re changing that by building the first end-to-end platform that turns complex screening into a seamless high-trust experience for both property managers and renters.
We’re growing fast – fueled by $78M in funding from the investors behind companies like Affirm Gusto and Uber. With a data-backed product that allows our customers to make smarter more predictable decisions and a team dedicated to transparency and precision we’re not just improving the rental process; we’re setting the new standard for the entire industry.
We’re aiming to double our impact this year and we need builders thinkers and problem-solvers to help us scale. If you’re ready to modernize one of the most essential industries we’d love for you to be a part of it.
The core function of the Customer Success team is to ensure our clients have a seamless experience and get the most out of the Findigs platform. We are the voice of the customer internally and the face of Findigs externally. Beyond day-to-day support our team’s insights are the foundation for customer retention product strategy and long-term growth. This role will touch all parts of the customer lifecycle and collaborate closely with our Product Engineering and Sales teams to build a best-in-class customer experience.
The RoleWe're looking for a Customer Success Manager to own the post-sale relationship for a portfolio of accounts. As a CSM at Findigs you will drive platform adoption demonstrate ongoing value and build durable relationships across a book of business balancing high-touch problem-solving on key accounts with efficient AI-enabled repeatable processes across the broader portfolio.
We’d love to hear from candidates who can stay organized take initiative and manage multiple accounts without losing sight of what matters most as well as communicate clearly earn client trust early and know when to take ownership versus when to bring in the right support. This is a high-impact role in one of Findigs’ fastest-growing areas with strong opportunities to grow alongside the business.
This position is NYC-based with an expectation of working from our New York office 3-4 days a week. While we have a strong preference for candidates in the NYC area we are also open to considering remote candidates on the East or West Coast.
Please note we are unable to sponsor or take over sponsorship of an employment visa at this time.
Where you will make an impact:
- Serve as the primary point of contact and trusted advisor for a portfolio of clients helping them achieve their desired outcomes on the Findigs platform.
- Bring a builder's mindset to AI and automation by proactively identifying where new AI tools or workflows could improve how you (and eventually the broader team) manage accounts at scale and helping pilot them.
- Actively manage NRR (not just GRR) identify and pursue expansion in partnership with sales comfortably build a business case for upsell and track revenue risk/opportunity in account plans.
- Lead quarterly business reviews (QBRs) with client stakeholders to share usage insights business outcomes demonstrate value and align on goals for the upcoming quarter.
- Proactively monitor account health and product usage using dashboards and AI-driven alerts to catch at-risk signals early and get ahead of churn or expansion opportunities.
- Build multi-threaded relationships across your accounts (ops finance leadership) understand each client's business model and connect Findigs outcomes to client KPIs
- Collaborate with the broader Customer Success team on portfolio strategy bringing account-level insight to help shape priorities and approach across your book of business.
- Capture client feedback and channel it into product feedback loops acting as a clear voice of the customer with Product and Engineering.
- Contribute to evolving CS playbooks and processes bringing ideas from your day-to-day account work as the mid-market segment scales.
We’d love to hear from you if you have:
- 3+ years of experience in a customer-facing role (e.g. Customer Success Account Management) preferably in B2B SaaS environment or consulting; experience with clients in proptech and or experience managing business process design/outsourcing or outsourced operations environments is a plus.
- Exceptional written and verbal communication skills with a knack for clear empathetic and efficient correspondence including with senior client stakeholders.
- Strong technical aptitude and the ability to learn new software quickly.
- Strong AI proficiency; comfortable using AI tools to work more efficiently day-to-day (e.g. summarizing accounts drafting materials surfacing insights) with the ability to build simple automations or workflows considered a strong plus.
- Experience with CRMs (e.g. Salesforce HubSpot) and/or customer support platforms (e.g. Zendesk Intercom Jira).
- Strong problem-solving skills and the ability to manage a full portfolio of accounts independently prioritizing effectively across competing needs.
- Comfort operating in the unstructured fast-paced environment of a high-growth startup with a proactive builder mindset toward improving your own workflows.
- Bachelor's degree or equivalent practical experience.
Nice-to-haves:
- Experience in Proptech or Fintech
Skills Required
- 3+ years of experience in a customer-facing role (Customer Success Account Management)
- Experience in B2B SaaS or consulting
- Experience with clients in proptech or managing business process design/outsourcing or outsourced operations environments
- Exceptional written and verbal communication skills including with senior stakeholders
- Strong technical aptitude and ability to learn new software quickly
- Strong AI proficiency; comfortable using AI tools to improve workflows
- Ability to build simple automations or workflows
- Experience with CRMs (Salesforce HubSpot) and/or customer support platforms (Zendesk Intercom Jira)
- Strong problem-solving skills and ability to independently manage a full portfolio of accounts
- Comfort operating in an unstructured fast-paced startup with a proactive builder mindset
- Bachelor's degree or equivalent practical experience
- Experience in Proptech or Fintech
What the Team is Saying
Findigs Inc. Compensation & Benefits Highlights
- Healthcare Strength—Coverage includes medical dental and vision with strong employer cost-sharing plus mental-health resources and FSA availability. Immediate eligibility and wellness supports enhance the overall health offering.
- Leave & Time Off Breadth—The package features unlimited PTO with a stated vacation minimum to encourage actual time away alongside paid holidays. Materials also highlight generous parental leave.
- Equity Value & Accessibility—Pre-IPO stock options are provided to new hires as part of total rewards. This offers participation in potential upside as the company grows.
Findigs Inc. Insights
What We Do
Our all-in-one rental ecosystem establishes airtight trust between property managers and residents unlocking a fast and fair experience for all. We build advanced tools and intuitive experiences to serve all sides of the rental equation: helping property managers grow their communities safely and simplifying the path home for renters all across the US.
Why Work With Us
We are an incredibly passionate and dynamic group of folks. Our mission is our north star where we make renting work for all us to support every path and simplify the way forward. We make sure our team feels heard by providing various opportunities for our employees to share feedback.
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Findigs Inc. Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our distributed team works from any USA location allowing you to have your preferred work mode. We are headquartered in NYC if that’s local to you and you want to work in our Soho office you can!
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