Provide high-level technical support to enterprise insurance customers: research and resolve complex issues provide product and technical guidance troubleshoot using advanced tools and maintain strong customer relationships while meeting performance metrics.

$47000/year + VIP BonusLooking to start your career in Technology? We have opportunities right here in mid-Michigan! Vertafore is looking for talented people to join our team in Michigan. Our dynamic environment provides professional development fast upward mobility and exposure to the latest and greatest in technology
The insurance industry runs on Vertafore. We equip agencies MGAs and carriers with the core digital systems specialized AI and data-driven foundation to eliminate distribution drag across the insurance lifecycle spanning sales servicing and back-office operations.
Underpinned by unmatched speed and performance power we are the trusted backbone that's taking the insurance industry from friction to flow with Distribution Velocity -speed performance and trust - to drive growth at scale.
With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore we lead at the intersection of innovation and trust giving insurance professionals the confidence to transform and win in the AI era.
Our reach is global with headquarters in Denver Colorado and offices across the U.S. Canada and India.
JOB DESCRIPTION
Our Customer Support Analysts play a key role in building customer relationships and orchestrating and managing complex technical customer support cases. Our Analysts grow and develop their technical skills so they can work as a team to successfully determine the root causes of challenging issues.
Core Responsibilities:• Provides the highest level of customer support to our Enterprise customers.• Researches and resolves complex enterprise customer Issues using advanced tools and methods.• Provides product and technical guidance internally and externally.
Knowledge Skills and Abilities:• Advanced communication (written and verbal) and interpersonal skills.• Organized and can complete tasks with a high level of accuracy and productivity to meet performance metrics and deadlines• Highly proficient with MS office and relevant tools and technologies with ability to troubleshoot and resolve complex and technical issues• Proactively learns and acquires new skills.• Familiarity with Vertafore products preferred• Familiarity with Databases preferred• Problem solver analytical with critical thinking skills• Demonstrates regular and reliable attendance
Qualifications:• Minimum 12 months of support experience preferably in a technical environment• Bachelor's Degree Preferred
Additional Requirements and Details:• Travel required up to 5% of the time• WFH flexible• Ability to work remote with a stable internet connection on an as needed basis• Occasional lifting and/or moving up to 10 pounds• Frequent repetitive hand and arm movements required to operate a computer• Specific vision abilities required by this job include close vision (working on a computer etc.)• Frequent sitting and/or standing• #LI-Hybrid
Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like while using our offices as a place for collaboration community and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
Why Vertafore is the place for you: *Canada Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical vision & dental plans
• Life AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• We have a Flexible First work environment! Our North America team members use our offices for collaboration community and team-building with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times our teams work from home or a similar environment.
• Medical vision & dental plans
  • PPO & high-deductible options
• Health Savings Account & Flexible Spending Accounts Options:
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life AD&D (Basic & Supplemental) and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance Hospital Indemnity and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Tuition Reimbursement Employee Referral Internal Recognition and Wellness
• Commuter Benefits (Denver)

The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities duties skill or working conditions. In addition this document does not create an employment contract implied or otherwise other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race color religion sex gender identity pregnancy national origin ancestry citizenship age marital status physical disability mental disability medical condition sexual orientation genetic information or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date good standing in the company and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date good standing in the company and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact [email protected]
Just a note this contact information is for accommodation requests only.